Resource Library

Testing and Monitoring

Whitepaper

Testing: Contact Center Insurance in an Uncertain World

Frequent and targeted testing and monitoring can resolve many issues that otherwise would lower customer service levels.

IVR Testing and Monitoring

Webinar

IVR Best Practice: from DTMF to Conversational AI

Leverage your IVR system for fast and frictionless customer journeys when transitioning your IVR experience from DTMF to digital voice.

Testing and Monitoring

eBook

Part One: Automated Contact Center Testing & Monitoring 101

Intending to offer frictionless paths to customer outcomes is undoubtedly the right ambition but needs the support of a clear plan and effective methodology. One that generates actionable insight to customer frustrations combined with an agile approach to fixing things fast.

Cloud

Webinar

Learn from the Top Five Contact Center Cloud Migration Pitfalls

Technical experts discuss best practices for low-risk, rapid transformation, CX assurance and failure prevention for successful contact center cloud migration.

Test Automation

Datasheet

Hammer Cloud Platform

Hammer Cloud Platform offers a comprehensive suite of SaaS-based technology that enables test case design and test automation.

Test Automation

Datasheet

Hammer IP

Prevent issues from damaging customer experience and confidently manage implementations with end-to-end pre-deployment testing.

Performance Testing

Case Study

Contact center readiness: financial institution

Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading Spanish financial institution.

Performance Testing

Case Study

Contact center readiness: health insurance

Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading US healthcare provider.

Cloud

eBook

Migrating your Contact Center to the cloud: how to get it right first time

There are many reasons to migrate contact centers to the cloud, such as achieving scale, optimizing cost and the introduction of new capabilities, such as those of speed, control, accessibility and security.

Quality Assurance

Brochure

Hammer Ohm

Actively test and troubleshoot issues that impact customer experience and productivity with Hammer Ohm™. Empower your organization to deliver a seamless end-to-end customer experience in work-from-home-environments.

Test Automation

Brochure

Test automation and monitoring solutions

Hammer offers a variety of test automation and monitoring solutions for ensuring a quality experience for your remote workforce and customers.

Test Automation

Brochure

OneSight

Learn how OneSight enables operations teams to quickly identify customer-impacting contact center technology issues, and their root cause, across multiple communication channels.