Today’s contact center infrastructure is under constant pressure to keep up with ever-changing customer demands. Regular technology upgrades, often within a multi-vendor environment, have become a way of life, from SIP trunking migrations, data center consolidation, disaster recovery projects, IVR platform roll-outs, CTI and agent desktop upgrades and many more.
In this environment of seemingly continuous change, operations teams can struggle to maintain Quality of Experience (QoE), while meeting critical project milestones for contact centre improvement projects. An effective testing solution is vital to managing risk, but all too often operations teams are forced to rely on out-of-date solutions that eat up time and resources, putting project deadlines and QoE in jeopardy.
Hammer On-Call is a managed load testing service that will validate end-to-end performance in the most complex multi-vendor environments, from the customer to the agent and back. It combines the power of Hammer's award-winning, patented Hammer Test System with the expertise of the team. Not only that, but this winning combination of technology and industry-leading testing experience and methodology requires minimal investment and support from the client organization.