Hammer On-Call

Contact center testing-as-a-service

Stress test and validate QoE
CC_Man working at helpdesk

Today’s contact center infrastructure is under constant pressure to keep up with ever-changing customer demands. Regular technology upgrades, often within a multi-vendor environment, have become a way of life, from SIP trunking migrations, data center consolidation, disaster recovery projects, IVR platform roll-outs, CTI and agent desktop upgrades and many more.  

In this environment of seemingly continuous change, operations teams can struggle to maintain Quality of Experience (QoE), while meeting critical  project milestones for contact centre improvement projects. An effective testing solution is vital to managing risk, but all too often operations teams are forced to rely on out-of-date solutions that eat up time and resources, putting project deadlines and QoE in jeopardy. 

Hammer On-Call is a managed load testing service that will validate end-to-end performance in the most complex multi-vendor environments, from the customer to the agent and back. It combines the power of Hammer's award-winning, patented Hammer Test System with the expertise of the  team.  Not only that, but this winning combination of technology and industry-leading testing experience and methodology requires minimal investment and support from the client organization. 

Test. De-risk. Drive service innovation

Key Benefits

Key Benefits

Meet performance goals every time, with world-leading testing technology

Key Benefits

Depend upon our world-class testing expertise to empower your team

Key Benefits

Identify vulnerabilities and fix problems in minutes

Key Benefits

Achieve significant savings on troubleshooting costs and lost opportunities

Key Features

END-TO-END TESTING OF COMPLEX, MULTI-VENDOR CONTACT CENTRES

END-TO-END TESTING OF COMPLEX, MULTI-VENDOR CONTACT CENTRES

DETAILED REAL-TIME REPORTING TO PINPOINT ISSUES FOR RAPID CORRECTION

DETAILED REAL-TIME REPORTING TO PINPOINT ISSUES FOR RAPID CORRECTION

GUARANTEE NETWORK PERFORMANCE

GUARANTEE NETWORK PERFORMANCE

MEASURE QUALITY OF EXPERIENCE FROM THE CUSTOMER TO THE AGENT AND BACK

MEASURE QUALITY OF EXPERIENCE FROM THE CUSTOMER TO THE AGENT AND BACK

Resources

Hammer On-Call: performance testing

A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how Hamme...

Hammer On-Call: security testing

Help your business reduce churn and operational costs, while accelerating digital transformation and extending the value of existing investments with Hamme...

Hammer Cloud Platform

Hammer Cloud Platform offers a comprehensive suite of SaaS-based technology that enables test case design and test automation.

Test automation and monitoring solutions

Hammer offers a variety of test automation and monitoring solutions for ensuring a quality experience for your remote workforce and customers.

Products

HAMMER VOICE EXPLORER

HAMMER VOICE EXPLORER

HAMMER ON-DEMAND QA TESTING

HAMMER ON-DEMAND QA TESTING

HAMMER ON-DEMAND PERFORMANCE TESTING

HAMMER ON-DEMAND PERFORMANCE TESTING

HAMMER VOICEWATCH

HAMMER VOICEWATCH