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Read featured articles and publications
March 2025 | VoiceWatch free trial
This month’s top stories: Free CX monitoring, customer success story, great video on optimizing CX
February 2025 | Join us at Enterprise Connect
This month’s top stories: Meet our CEO at Enterprise Connect, Free CX monitoring, NG911, and more
From efficiency to CX excellence
Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your...
January 2025 | Free CX monitoring
This month’s top stories: VoiceWatch free trial, NG911, Enterprise Connect, and more
NG911 compliance testing and assurance
Hammer automates testing and monitoring across emergency services so E911 providers can avoid financial threats and responders can save more lives
New governmental policies mandate a shift from legacy 911 systems to IP-based 911 systems – an initiative called NG911. See what this means for you.
On November 7, the Verizon Message+ app is shutting down. Here’s what Hammer is doing to help VoiceWatch users prepare and stay informed
Hammer Number Audit offers CX leaders the opportunity to accelerate and automate mass phone number validation for free! See how to get started today!
Hammer One’s free one-hour load test reveals the IVR issues, integration challenges, and unknown unknowns that impact CX and cost businesses money
66% of CX leaders don’t know how their contact centers are performing. With our CX Health Check assessment, you’re better informed and equipped
HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Visibility into complex multi-vendor Contact Center performance for financial services
Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.
Empowering Healthcare Providers to Deliver a Consistent and Quality CX
Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".
Evolve Your Utility Contact Center With Hammer
Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected...
Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.
Testing: Contact Center insurance in an uncertain world
This whitepaper explores how enterprises leverage automated testing to enhance customer service, troubleshoot effectively, and deliver personalized, i...
Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...
Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...
Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...
The future of IVR customer service assurance
Discover how to refresh IVR systems by measuring user experience, automating use cases, deploying confidently, ensuring reliability, and addressing se...