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Four things to remember when migrating to Amazon Connect

In this blog discover the four things you must remember when migrating to Amazon Connect

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Cloud migration assurance

Migrating your contact center to the cloud? Learn how to avoid the top 5 pitfalls

In this blog post, we dive into how to avoid the top 5 contact center cloud migration pitfalls.

Sandie Simms

Hammer solutions

Claiming back the Hammer brand

To support our business unit dedicated to Contact Center Assurance, we have rebranded Empirix to Hammer!

Marc Serra

Office building

Contact center cloud migration – start with a plan

Migrating a contact center to the cloud is not an easy task. See how the planning stage is vital in successful projects.

Sandie Simms

CC_Working from home

How to monitor UC and contact center remote workforce voice quality without increasing security or privacy compliance problems

As adoption of productivity monitoring tools grows, contact center teams must define how to balance their need for transparency with ethics.

Sandie Simms

Man working at helpdesk

How to monitor call quality without invading the privacy of remote agents

In this post, I explore the relationship between ethics and call quality whose lines have been blurred by the shift to a remote workforce.

Mark Kowal

7 critical steps for planning a successful contact center cloud migration

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Maintaining business continuity in the face of a pandemic

Get back in control of quality and help you provide the service levels that customers and employees need.

Sandie Simms

Office building

Legacy contact centers rushing to cloud to support emerging technologies

See how cloud-based contact centers are fuelling growth and saving operating costs.

Sandie Simms

Contact center office

Cloud contact center agent count growing by almost 20% annually

The contact center market is growing rapidly. We see how the market is transforming in this blog post.

Sandie Simms

Hybrid Hammer Cloud

Avaya ENGAGE: The 2020 chapter begins

Meet us at Avaya ENGAGE event 2020 where we showcase the latest products and celebrate our longstanding partnership.

Marc Serra

CC_Working from home

There’s more to contact centers than IVR technology

IVR menus can be a nightmare but there's so much more to contact centers. Find out more in this blog post.

Mark Kowal

Man working at helpdesk

The ROI of CX testing and monitoring

The complexities of CX testing and monitoring presents a long list of challenges. We explore how to overcome these challenges and improve QoE.

Mark Kowal

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Test automation best practices for DevOps contact center environments

In this blog post, we explore test automation progression and best practices that will give you the most ROI.

Mark Kowal