Customer service visuals with headsets and support icons, representing AI capabilities and quality assurance in contact center testing.
3 MIN READ | Market Trends & Innovation
Latest story:

3 key steps to overcome CX challenges in 2025

Ensure your contact center delivers fast, reliable support—follow these 3 key steps to boost customer experience today and tomorrow
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Latest blog articles

Ensure NG911 compliance with Hammer

How to ensure NG911 compliance

Performance Testing
CC Testing
CX
Dave Kostos
Dave Kostos
Nov. 8 2024
Warning alert on smartphone

Preparing for the Verizon Message+ discontinuation
CX
Dave Kostos
Dave Kostos
Oct. 25 2024
Close-up of office desk phone

Phone number validation handled: Introducing Hammer Number Audit
CX
Dave Kostos
Dave Kostos
Oct. 22 2024
Green Hammer One logo on black background

Hammer One: Free IVR load testing available for a limited time

CX
Load Testing
Dave Kostos
Dave Kostos
Aug. 22 2024
CX Health check website hero banner

Hammer’s CX Health Check Quiz

Performance Testing
CC Testing
CX
Dave Kostos
Dave Kostos
Jul. 17 2024

The results are in. Get a copy of our State of Contact Center Testing 2025 eBook

Download eBook
Closeup of Mother's Day celebration with yellow tulips, gift, and greeting card

Mother's day load testing: 3 reasons to start now
Retail
Load Testing
CX
Dave Kostos
Dave Kostos
May. 2 2024
Lightning storm over Prague, Czech Republic

Webinar takeaways: Avoiding compliance fines with extreme weather preparedness

CC Testing
Load Testing
Performance Testing
Dave Kostos
Dave Kostos
Apr. 22 2024
Closeup of documents and receipts in preparation for tax season

Your essential Contact Center tax season prep guide

CX
CC Testing
Load Testing
Dave Kostos
Dave Kostos
Apr. 3 2024
DORA - Digital Operational Resilience Act

Webinar takeaways: 3 things you need to know about DORA
Dave Kostos
Dave Kostos
Mar. 18 2024
Outbound dialing testing at Contact Center to avoid CX issues

The forgotten workflow: Optimizing outbound Contact Center testing
Outbound CC Testing
CC Testing
CX
Dave Kostos
Dave Kostos
Feb. 27 2024
Female remote worker at home on call with headset

Hammer Edge: Expanding agent experience management to the network edge
CC Testing
CX
Remote Working
Dave Kostos
Dave Kostos
Jan. 11 2024

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