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How to Recession-Proof Your Contact Center

Plan for the worst, to get the best

Latest articles

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CCaaS Migrations Aren’t Always Smooth Sailing

The CCaaS transformation trend is in full swing. Yet, many migration projects are stuttering

Charlie Mitchell

Charlie Mitchell

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How to Pinpoint CX Journey Failures and Fix Them Fast

John Flood

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Get ready for Black Friday: It is going to be HUGE!

John Flood

Working team at contact center

What Is Contact Centre Testing and Why Do You Need It Now?

Kurt Dahlstrand

Kurt Dahlstrand

Mobile users

Contact centre testing capabilities Pinpoint CX Failures at Scale

Sandie Simms

7 critical steps for planning a successful contact center cloud migration

Hammer On-demand Onboarding

Contact Center Testing Tools Are Now Available for Amazon Connect

Hammer launches a new solution to validate and accelerate Amazon Connect migrations

Charlie Mitchell

Charlie Mitchell

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3 Troubling Contact Centre Trends (and How to Solve Them!)

New Hammer research reveals significant contact centre concerns, from “unrealistic” business expectations to hybrid working woes

Charlie Mitchell

Charlie Mitchell

HammerRTC_Blog

Four things to remember when migrating to Amazon Connect

In this blog discover the four things you must remember when migrating to Amazon Connect

Mark Kowal

contact centre breakdown

Are UK Contact Centres on the Brink of Breakdown?

The latest research raises a few eyebrows in the contact centre industry

Sandra Radlovacki

Sandra Radlovacki

Proactive monitoring

‘Contact Centres Are Trapped in a Vicious Cycle’

Hammer President and CEO John D'Anna uncovers how contact centres can react and fulfil their potential in 2022

Sandra Radlovacki

Sandra Radlovacki

Contact center office

What is VoiceWatch, and How Does It Meet Market Needs?

The best way to overcome challenges is by anticipating them. VoiceWatch enables CX teams to do precisely that

Charlie Mitchell

Charlie Mitchell

Cloud migration assurance

Migrating your contact center to the cloud? Learn how to avoid the top 5 pitfalls

In this blog post, we dive into how to avoid the top 5 contact center cloud migration pitfalls.

Sandie Simms