AI and technology transforming the customer service landscape

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Gartner’s Outlook on The Rise of Digital-First Consumers

Gartner’s latest report identifies which three technologies will have the biggest impact on customer experience in the next five years

Latest blog articles

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Hammer Partner University supports faster knowledge sharing and bigger deals

Learn how Hammer helps customers to deliver a consistent and quality customer experience with our new Hammer Partner University Level 2 Certification

Rosemary Cormican

Rosemary Cormican

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Five reasons to talk to us at Call & Contact Center Expo next week

Five great reasons that tempt you along to the Hammer-Black Box booth to meet with our technical experts at Call & Contact Center Expo.

Sandie Simms

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The State of Contact Center Testing 2023: Key Insights for Contact Center Leaders

Discover five key insights from our survey which features responses from over 1,000 contact center leaders and view the full report for more insights.

Sandie Simms

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New Hammer University empowers partners to increase expertise fast!

Win and achieve more with our Partner Program. Get Hammer Level 1 Certified through Hammer University and grow your sales skills and expertise.

Rosemary Cormican

Rosemary Cormican

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Why your Contact Center needs a stress test

How well does your contact center perform under extreme stress? You must regularly test to know exactly all capacity and performance impacting issues

Sandie Simms

7 critical steps for planning a successful contact center cloud migration

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How to Recession-Proof Your Contact Center

Plan for the worst, to get the best

John Flood

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CCaaS Migrations Aren’t Always Smooth Sailing

The CCaaS transformation trend is in full swing. Yet, many migration projects are stuttering

Charlie Mitchell

Charlie Mitchell

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How to Pinpoint CX Journey Failures and Fix Them Fast

Learn how Hammers end-to-end testing pinpoints & fixes your Contact Centers CX journey failures. Get your Free CX benchmark assessment!

John Flood

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Get ready for Black Friday: It is going to be HUGE!

Are you Black Friday ready? Hammer’s Free CX Benchmark Test ensures your Contact Center is ready for call surges with load testing tools.

John Flood

Working team at contact center

What Is Contact Centre Testing and Why Do You Need It Now?

Learn how technology advancements enable automated testing of the end-to-end customer journey, focusing on key test cases for todays contact centers.

Kurt Dahlstrand

Kurt Dahlstrand

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Contact centre testing capabilities Pinpoint CX Failures at Scale

Sandie Simms

Hammer On-demand Onboarding

Contact Center Testing Tools Are Now Available for Amazon Connect

Hammer launches a new solution to validate and accelerate Amazon Connect migrations

Charlie Mitchell

Charlie Mitchell