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5 MIN READ

Latest story:

The State of Contact Center Testing 2023: Key Insights for Contact Center Leaders

Discover five key insights from our survey which features responses from over 1,000 contact center leaders and view the full report for more insights.

Latest articles

Team

New Hammer University empowers partners to increase expertise fast!

Win and achieve more with our Partner Program. Get Hammer Level 1 Certified through Hammer University and grow your sales skills and expertise.

Rosemary Cormican

Rosemary Cormican

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Why your Contact Center needs a stress test

How well does your contact center perform under extreme stress? You must regularly test to know exactly all capacity and performance impacting issues

Sandie Simms

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How to Recession-Proof Your Contact Center

Plan for the worst, to get the best

Charlie Mitchell

Charlie Mitchell

Frustrated woman looking at her laptop

CCaaS Migrations Aren’t Always Smooth Sailing

The CCaaS transformation trend is in full swing. Yet, many migration projects are stuttering

Charlie Mitchell

Charlie Mitchell

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How to Pinpoint CX Journey Failures and Fix Them Fast

John Flood

7 critical steps for planning a successful contact center cloud migration

Store promoting Black Friday

Get ready for Black Friday: It is going to be HUGE!

John Flood

Working team at contact center

What Is Contact Centre Testing and Why Do You Need It Now?

Learn how technology advancements enable automated testing of the end-to-end customer journey, focusing on key test cases for todays contact centers.

Kurt Dahlstrand

Kurt Dahlstrand

Mobile users

Contact centre testing capabilities Pinpoint CX Failures at Scale

Sandie Simms

Hammer On-demand Onboarding

Contact Center Testing Tools Are Now Available for Amazon Connect

Hammer launches a new solution to validate and accelerate Amazon Connect migrations

Charlie Mitchell

Charlie Mitchell

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3 Troubling Contact Centre Trends (and How to Solve Them!)

New Hammer research reveals significant contact centre concerns, from “unrealistic” business expectations to hybrid working woes

Charlie Mitchell

Charlie Mitchell

HammerRTC_Blog

Four things to remember when migrating to Amazon Connect

In this blog discover the four things you must remember when migrating to Amazon Connect

Mark Kowal

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Are UK Contact Centres on the Brink of Breakdown?

The latest research raises a few eyebrows in the contact centre industry

Sandra Radlovacki

Sandra Radlovacki