The Hammer solution includes powerful software for end-to-end testing:
- Hammer IP for testing SIP and other protocols
- Hammer RTC for testing WebRTC
- Hammer Virtual Agents for customer agent emulation
This software can be deployed on-prem, in a public cloud or in the Hammer Cloud. This flexibility provides the opportunity to build a test and monitoring architecture that matches the environment experienced by your customers and agents.
Test. De-risk. Drive service innovation
Key benefits
Key benefits
Emulate customer and agent behavior
Hammer can emulate customer interaction with your contact center, including dialing in or receiving calls, just like your customers would. The system can enter or speak account information and listen to ensure that the right responses are played—all while measuring system and network response times throughout each test call.
Key benefits
Measure quality at critical application points
Hammer can emulate customer interaction, emulating every aspect of a call flow, including the entry of dynamic information, using touch tones, and can play an unlimited number of voice files for testing speech-recognition-based systems. Hammer’s patented recognition capability allows automatic verification that the correct prompts are being played in the application.
Key benefits
Validate the omnichannel experience
You need metrics on customer experience journeys through the IVR platform and how they are routed to skilled representatives. Strategically placed Hammers and Hammer Virtual Agents can combine IVR experience with data delivery and agent experience at both the CTI and the desktop level.
Key benefits
Test end-to-end at scale
End-to-end testing at scale can be a costly exercise, but a Hammer solution scales to cover the largest on-prem and cloud deployments. Combine that with the ability to deploy Hammers anywhere, anytime, and you have a solution that can meet any test and monitoring need.
Key features
Validate the true customer experience
Test end-to-end operation
Find and remediate hard to find issues
Improve productivity with automation
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