Hammer End-to-End Components

The Hammer solution includes powerful software for end-to-end testing:

Hammer IP for testing SIP and other protocols
Hammer RTC for testing WebRTC
Hammer Virtual Agents for customer agent emulation

This software can be deployed on-prem, in a public cloud or in the Hammer Cloud. This flexibility provides the opportunity to build a test and monitoring architecture that matches the environment experienced by your customers and agents.

Test. De-risk. Drive service innovation

Get the assurance you need in an increasingly uncertain world with Hammer as your testing partner throughout your contact center technology journey.

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Key benefits

Emulate customer and agent behavior

Hammer can emulate customer interaction with your contact center, including dialing in or receiving calls, just like your customers would. The system can enter or speak account information and listen to ensure that the right responses are played—all while measuring system and network response times throughout each test call.

Key benefits

Measure quality at critical application points

Hammer can emulate customer interaction, emulating every aspect of a call flow, including the entry of dynamic information, using touch tones, and can play an unlimited number of voice ﬁles for testing speech-recognition-based systems. Hammer’s patented recognition capability allows automatic verification that the correct prompts are being played in the application.

Key benefits

Validate the omnichannel experience

You need metrics on customer experience journeys through the IVR platform and how they are routed to skilled representatives. Strategically placed Hammers and Hammer Virtual Agents can combine IVR experience with data delivery and agent experience at both the CTI and the desktop level.

Key benefits

Test end-to-end at scale

End-to-end testing at scale can be a costly exercise, but a Hammer solution scales to cover the largest on-prem and cloud deployments. Combine that with the ability to deploy Hammers anywhere, anytime, and you have a solution that can meet any test and monitoring need.

Assure the CX experience end-to-end

Test. De-risk. Drive service innovation

Key benefits