Part One: Automated Contact Center Testing & Monitoring 101

Your essential guide to de-risk and drive service innovation


What is contact center testing and monitoring, and why do you need it now?

Discover what end-to-end testing involves and its value to leverage scarce resources and de-risk your contact center technology investments:

  • Reduce downtime and outages from infrastructure upgrades: telephony platform, network, data infrastructure or transitioning IVR from DTMF to digital voice
  • Address localized service quality issues IVR latency or customer context issues when transitioning from customer channels
  • Anticipate capacity and prevent issues resulting from expected peaks in demand

Ideal for contact centers operating in the Banking and Financial Services, Utilities, Healthcare, Travel, Retail or Education sectors.  


Download eBook part one