Drive increased digitization of customer service with optimal contact center efficiency
Among the issues healthcare companies face – from legacy contact centers and technology to drive improved agent performance and customer satisfaction, to increased security risks and growing compliance demand – sits an overarching challenge: to smoothly innovate customer experience in a world characterized by "business unusual."
Welcome healthcare providers!
Hammer helps healthcare providers solve problems related to critical, multi-vendor contact center systems and applications:
- Drive improved service quality, customer experience and CSAT
- Maintain compliance and security, avoid hefty fines
- De-risk migration from legacy contact centers and technology upgrades
- Maximize revenue generation, ensuring no call is unanswered during Open Enrollment
- Optimize high availability and uptime
- Improve operation efficiency
Contact center, information technology, and quality assurance leaders trust our real-time monitoring and automated testing capabilities to improve service quality, reduce downtime, and provide a better overall customer experience.
Maximize revenue generation during open enrollment!
Gain detailed insight into contact center performance. Verify customer and agent experiences perform as intended and will cope with massive spikes in call volumes.
Get FREE 90-day proactive monitoring to maintain compliance, security, and optimum CX.
Adapt to changing customer needs
Customers expect seamless and secure experiences every time, and any system glitch can lead to dissatisfaction and churn. So, let's help you to address these challenges with corrective, long-lasting action.
Get your free CX benchmark assessment
Take advantage of a free 7-day baseline assessment. Get detailed insight into the performance of your contact center to identify and fix issues that could lead to non-compliance.