Today’s workforce is more dependent on teleconferencing technology, video conferences and online meetings than ever before. Flexible and remote working is a way of life for the modern workforce, so the communication and collaboration systems they rely upon must be fit for purpose.
Employees are increasingly working within cross-departmental, distributed, global teams and must collaborate seamlessly across physical and technology boundaries. However, difficulty joining calls, lost or dropped calls, bandwidth and Session Border Controller (SBC) issues result in thousands of hours of lost productivity within organizations.
Troubleshooting issues such as these can place your IT and technical support teams under pressure. On top of that, the modern workplace places ever-increasing demands upon bandwidth, which means inevitable infrastructure and application upgrades, all of which must be tested before they go live.
Conference bridge performance monitoring gives enterprise teams, and cloud service providers control over call quality. But comprehensive end-to-end testing of your network capabilities is vital to give your team visibility of network bottlenecks and bandwidth issues.
Hammer’s automated testing creates real-life simulations of how your network performs under stress. So your team can identify and problem areas and ensure a trouble-free user experience for every call.
Use cases and features
Maintain business as usual, even during unplanned circumstances
Assure business continuity in preparation for, or in response to, workplace disruption. Gain visibility into and proactively measure the performance of conference bridge solutions including RingCentral, Avaya, Lifesize, Vonage Business, Zoom, Skype for Business, Teams, WebEx, Citrix and GoToMeeting.
Simulate real-world scenarios for robust testing and verification
Unlike other active monitoring solutions, Hammer can simulate real-world scenarios, generating multiple calls into the same bridge and testing the inbound callers experience throughout the course of their call, providing complete visibility into the end-to-end performance of your conferencing solution.
Unparalleled industry expertise and fast time-to-value
Realize quick time-to-value by getting up and running with Hammer Cloud in less than one week. The Hammer team has been leading the voice test automation industry since 1992. Our experts will guide you through the testing process and help to analyze performance and award-wining technology will helps you get to root cause faster, reducing downtime and mean time to resolve (MTTR).
Audit vendor service levels
Audit and objectively measure SLAs to ensure they are being met with Quality of Experience metrics that are critical to your team’s productivity.
Automate testing and notifications
Proactively schedule test audits to mimic end user behavior and call patterns. Control test frequency and notification parameters for o alerts to potential conference bridge problems.