State of Contact Center Testing 2025
From efficiency to CX excellence
NG911 compliance and testing guide
CX environments are complicated and costly. Is yours performing at its best?
Hammer (formerly Empirix) provides complete visibility across your entire CX environment so you can identify and resolve contact center technology issues before they cause downtime, outages, and customer churn.
End-to-end Contact Center testing
From planning your next contact center update and expansion to deploying it and serving customers, Hammer’s automated testing and quality assurance solutions ensure that your CX environment is achieving optimal performance with minimal downtime and risk.
Planning and Development
Hammer Voice Explorer
Improve IVR performance
Hammer CallMaster
Automated CX script design
Pre-deployment
Hammer On-demand QA
Transform QA testing
Hammer On-demand Performance
Mimic real-world customer engagement
Hammer End-to-End
Software for the 360 view
Production
VoiceWatch
Reduce contact center downtime
Hammer Edge
Measure CX agent experience
How Hammer helps
Reduce workload
Automate contact center testing and customer journey monitoring with a single platform
Support remote workers
Find and resolve performance and quality issues in even the remote parts of your network
Decrease costs
Use Hammer’s automated self-service solutions to accelerate testing time and free up resources
Accelerate cloud migration
Our vendor-agnostic solutions accelerate and de-risk contact center cloud migrations
Mitigate risk
Review your service architecture from the outside in to reduce MTTR and CX quality issues
Hammer Partners: Delivering the world’s best CX solutions
The Hammer Partner Program provides CCaaS and UCaaS providers with full access to the Hammer suite of CX solutions and training, certification, and marketing tools exclusively available to our partner community. With Hammer solutions, our partners can deliver reduced design and deployment time to their customers --- and quickly achieve a return on their investment.
See why you should become a member. Already a partner? Sign into the partner portal below.
Trending topics and latest news
State of Contact Center Testing 2025
Learn the CX tech investments companies have planned and the trends in chat, call, and CX that are keeping pros up at night in our State of Contact Ce...
April 2025 | AI-enhanced testing
This month's top stories: AI-enhanced testing, CX observability, custom test scripts
March 2025 | VoiceWatch free trial
This month’s top stories: Free CX monitoring, customer success story, great video on optimizing CX
February 2025 | Join us at Enterprise Connect
This month’s top stories: Meet our CEO at Enterprise Connect, Free CX monitoring, NG911, and more
From efficiency to CX excellence
Watch our webinar to learn how to combine proactive managed services with comprehensive testing solutions to make sure you’re ready to offer what your...
New governmental policies mandate a shift from legacy 911 systems to IP-based 911 systems – an initiative called NG911. See what this means for you.
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Hammer Number Audit offers CX leaders the opportunity to accelerate and automate mass phone number validation for free! See how to get started today!
Hammer One’s free one-hour load test reveals the IVR issues, integration challenges, and unknown unknowns that impact CX and cost businesses money
66% of CX leaders don’t know how their contact centers are performing. With our CX Health Check assessment, you’re better informed and equipped
April 2025 | AI-enhanced testing
This month's top stories: AI-enhanced testing, CX observability, custom test scripts
March 2025 | VoiceWatch free trial
This month’s top stories: Free CX monitoring, customer success story, great video on optimizing CX
February 2025 | Join us at Enterprise Connect
This month’s top stories: Meet our CEO at Enterprise Connect, Free CX monitoring, NG911, and more
January 2025 | Free CX monitoring
This month’s top stories: VoiceWatch free trial, NG911, Enterprise Connect, and more
December 2024 | Free Hammer Number Audit
This month’s top stories: Hammer Number Audit, prep for DORA, NG911, and cloud migrations
Hammer launches Hammer Edge to extend agent experience management to remote workers and cloud services
Enterprise contact centers and Hammer partners gain the ability to measure and score critical technology services essential to agent experience, acc...
Hammer Google Dialogflow Transformer unlocks transformative potential of Google AI Contact Center
DevOps teams can now test thousands of natural language AI-driven self-service journeys at a fraction of the time and cost of manual testing
Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-End CX Assurance for Omnichannel Contact Centers
Partnership will deliver AI-powered solutions to address the complexity o...
Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centers
Strategic partnership delivers 360-degree view of customer journeys and agent work environments across multiple devices and touchpoints
Black Box and Hammer at Call and Contact Center Expo
Call and Contact Center Expo April 26-27 Las Vegas Convention Center Booth #9026 Pennsylvania, USA, 14 April, 2023 - At the Call and Contact...