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Count on Hammer to stay up-to-date on the latest CX news, product releases, and opportunities in the world of Contact Center testing and assurance
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Unlock the potential of Google AI Contact Center

Design conversational self-service applications that are not menu-driven like traditional IVR applications, but allow users to explain their inquiry to a voice bot.
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How recession-proof is your Contact Center?

Find out with our free CX Health Check - in less than 5 minutes
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When did you last stress test your Contact Center?

Frequent changes and upgrades create instability and performance defects
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State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation
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Key stats

30 years
leading the contact center testing market
6 / 10
global banks rely on Hammer and its proven technology
customer interactions assured per day
global network channel partners & strategic alliances

What's going on in your Contact Center - do you really know?

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Discover how to gain complete visibility of CX-impacting technology issues across your entire contact center environment and fix them fast before it causes downtime, outages, and customer churn!

Contact Center Testing Lifecycle

Planning and Development


How can we help?

Reduce Workload

Automated testing scenarios for the contact center and monitoring of customer journeys within a single platform

Support Homeworkers

Identify and resolve the quality issues that plague home networks and negatively impacts both customer experience and remote workforce productivity

Decrease Cost

By using automated self-service solutions that help reduce testing times and resource demand

Accelerate Cloud Migration

Vendor agnostic solutions to help accelerate and de-risk contact center migration to the cloud and ensure continued service excellence

Mitigate Risk

Providing a view of your service architecture from a customer perspective. Reduce MTTR and costly customer facing quality issues through proactive monitoring

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Industry focused

A quick compensation for a flight delay, or outreach from an insurance company when a patient is having trouble resolving a problem. These situations extend far beyond the people typically thought of as “customers.” Members, clients, patients, guests, and intermediaries. Each industry requires a specific CX mindset. And suitable tools to make CX work, in all circumstances. Over our 25 years of existence, we have developed solutions and best practices that fit with the specificities of key industries.