
Voice-driven services are a vital component of high-quality customer services. Not only is IVR growing in complexity, but rapid advances in AI-driven voice portals mean that developers are under ever-increasing pressure to rapidly deliver new voice services that function effectively from day one.
In the past, testing could strain resources, with days or weeks required to effectively test every possible call flow. As a result, IVR applications were often either delayed or sub-optimal, failing to meet customer expectations.
Hammer CallMaster not only ensures 100% service functionality and availability but empowers operations teams to reduce testing time from weeks to days or even hours. It can be used for test development, debug, scheduling, and reporting across the entire testing life cycle, ensuring fast, efficient development and implementation of the most complex voice-driven applications.