Voice-driven services are a vital component of high-quality customer services. Not only is IVR growing in complexity, but rapid advances in AI-driven voice portals mean that developers are under ever-increasing pressure to rapidly deliver new voice services that function effectively from day one.
In the past, testing could strain resources, with days or weeks required to effectively test every possible call flow. As a result, IVR applications were often either delayed or sub-optimal, failing to meet customer expectations.
Hammer CallMaster not only ensures 100% service functionality and availability but empowers operations teams to reduce testing time from weeks to days or even hours. It can be used for test development, debug, scheduling, and reporting across the entire testing life cycle, ensuring fast, efficient development and implementation of the most complex voice-driven applications.
Test. De-risk. Drive service innovation
Key benefits
Deploy resources more effectively to reduce integration time and cut costs
Reduce test design, development, and execution time by up to 90% while assuring 100% test coverage. Our fully automated testing solution means you now have the capacity to thoroughly test every new and modified IVR application before deployment.
Reduce or even eliminate error quotas while speeding up development
Test each function, menu option and dialogue thoroughly and comprehensively. Hammer CallMaster creates call flow diagrams using a graphical call flow editor. A highly-efficient algorithm covers all call flow icons and all data at least once to find an optimal set of call paths. And, as you add new features, Hammer CallMaster can rebuild regression test scripts in minutes, to avoid conflict with the existing application.
Create multiple test scenarios for regression and load testing
Easily create and carry out function and load tests using CallMaster’s graphical flow environment. Apply feature testing scripts for load testing or ongoing management. Or you can create specific paths in the call flow diagram to simulate “real-life” scenarios and generate a suite of load test scripts for these designated paths.
Ensure service availability with powerful automated reporting
Ensure the fault-free operation of your voice applications throughout the entire lifecycle with a broad range of automated reports for testing and management. Built-in graphical report formats include failure summaries, failure type distributions, key performance parameters over time, as well as correlation between failure rate and response time for any step in a call flow.
Enable developers to work remotely
Developers can work from their desks without needing to physically sit at the Hammer CallMaster machine. A distributed architecture enables development, run time control, access to failure data and report generation from remote clients anywhere on your company’s network.
Key features
EASY-TO-USE GRAPHICAL INTERFACE CAN SIMULATE ANY SCENARIO
AUTOMATED TESTING RADICALLY REDUCES DEVELOPMENT TIME
POWERFUL AUTOMATED REPORTING FOR FAULT-FREE OPERATION
DISTRIBUTED ARCHITECTURE ENABLES REMOTE WORKING
Related products
Hammer Voice Explorer
Hammer On-Demand QA Testing
Hammer On-demand Performance Testing
VoiceWatch
Read featured articles and publications
At a recent webinar, CX pros shared how testing can help utilities face storm seasons and avoid compliance fines. Hear the event’s top takeaways
Bracing for the Storm
Ensure contact center resilience in harsh weather and extreme climate events with our business continuity / disaster recovery planning advice
Tax Day is coming and it’s crunch time for tax service contact centers. Ensure your agents and tech can face the rush with our tax season prep guide!
DORA compliance experts from Hammer and Black Box shared insights on the new finance regulation. Hear the top takeaways from this essential event
DORA compliance: Navigating mandated testing requirements
Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks
Hammer On-Demand
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The abi...
Hammer On-Call: security testing
Help your business reduce churn and operational costs, while accelerating digital transformation and extending the value of existing investments with ...
Hammer On-Call: performance testing
A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how ...
OneSight
Learn how OneSight enables operations teams to quickly identify customer-impacting contact center technology issues, and their root cause, across mult...
Test automation and monitoring solutions
Hammer offers a variety of test automation and monitoring solutions for ensuring a quality experience for your remote workforce and customers.
HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Visibility into complex multi-vendor Contact Center performance for financial services
Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.
Empowering Healthcare Providers to Deliver a Consistent and Quality CX
Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".
Evolve Your Utility Contact Center With Hammer
Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected...
Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.
Testing: Contact Center Insurance in an Uncertain World
Frequent and targeted testing and monitoring can resolve many issues that otherwise would lower customer service levels.
Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...
Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...
Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...
The future of IVR customer service assurance
Today’s consumers are more socially aware of products and services and, with customer retention being critical, businesses now face a challenge: How c...