Drive customer service innovation and contact center efficiency
Contact center operations, technology, quality assurance, and procurement leaders across highly regulated industries such as financial services trust Hammer's real-time monitoring and automated testing capabilities to improve service quality, maximize uptime, and provide a better overall customer experience, ensuring they can overcome challenges to ensure they can smoothly innovate customer experience in a world characterized by "business unusual."
Welcome, Financial Services Providers!
Hammer helps financial services, including insurance companies, solve problems related to critical and complex multi-vendor contact center systems and applications:
- Drive improved service quality, customer experience, NPS and CSAT
- Adopt AI and chatbots, ensuring quick and efficient customer service, personalized interactions, and seamless omnichannel experiences
- Mitigate risks: cloud migrations, upgrades, and new technology integrations
- Maintain compliance with data privacy, security, and anti-money laundering (AML) regulations while handling customer data
- Adapt to hybrid work strategies and maintain quality of service
- Improve operational efficiency and streamline processes
How well are you meeting customer needs and expectations?
Find out in 5 minutes!
Our free CX Health Check enables you to gain insight and use the results to identify areas where you excel and those needing improvement.
Adapt to changing customer needs
Get your free CX benchmark assessment
Take advantage of a free 7-day baseline assessment. Get detailed insight into the performance of your contact center to identify and fix issues that could lead to non-compliance.