Banking and financial services
Accelerate digital transformation with total CX assurance
The banking and financial services industry is entering an era of transformation. Disruptive, customer-centric start-ups are challenging traditional players and demonstrating the power of customer experience to win customers’ hearts, minds and wallets.
Financial institutions need to transform their contact center, making winning customer experiences the focus of improvement projects. Intelligent IVR, chat bots and conversational AI-based self-service solutions offer huge potential to improve customer service and drive operational efficiencies. The challenge for banks is to speed up development cycles, while ensuring day to day operations run smoothly.
Choosing the right automated testing partner can give banks and financial services players a valuable edge. Hammer offers to world-class testing expertise and methodologies, together with state-of-the art technology that accelerates digital transformation and delivers total CX assurance.
Even in the most complex, distributed, multi-vendor environments Hammer can monitor end-to-end performance. From pre-launch to post-production, our comprehensive testing portfolio can help you speed up new technology implementations and ensuring total quality performance for day-to-day operations.
Hammer testing solutions provide the proof you need to implement technology changes with confidence. For over 20 years, we have helped financial organizations harness the power of active end to end test automation and achieve Six Sigma excellence.
Highlights
IVR testing
Proactive monitoring
Regression testing
Screen pop and CTI testing
Use cases and features
IVR Testing
No matter what stage you’re at in your development lifecycle. We have automated testing solutions that can emulate both devices and human behavior in labs or in production.
We enable you to measure real-world performance against business needs, giving you the metrics you need to ensure proper customer experience.
Regression testing
Use best practice methodologies to increase application coverage and reduce test execution times.
Leverage our unique expertise to drive towards a more agile development and deployment methodology.
You can deploy more features regularly and beat competitors to market with more useful Customer Experience journeys.
Screen pop and CTI testing
Detailed performance metrics on customer experience journeys through the IVR platform and how they are routed to skilled representatives.
Our methodology correlates IVR experience with data delivery and agent experience at both the CTI and the desktop level.
Stress testing
Deploy with confidence. Too many problems arise in today’s contact center only when under significant traffic and in specific use models.
Verify interoperability and interconnect with multi-vendor and hybrid cloud and premise contact center models and prove scalability.
Collaborate real-time to eliminate problems and fix gaps in your failover and disaster recovery planning.
Voice biometrics
Test and verify your Voice biometric enrollment and verification platforms as well as your fraud detection suites both pre and post deployment to ensure business objectives are met.
Ensure you’ll see lower talk times and greater customer satisfaction by ensuring the technology is not a roadblock to productivity. You gain proactive metrics and feasibility on the proper configuration, deployment and use models to ensure a greater technology adoption rate.