Consumers are hungry for new features and will not tolerate poor experiences. They expect a fast, effective resolution to their needs and are ready to move to a competitor if they have a poor experience. The pressure is real, and it makes regression testing more important than ever.
Business leaders make decisions to satisfy customers, often putting their internal teams under pressure. As a result, it is easy for departments to become misaligned, as expectations increase and development cycles shorten.
At the same time, customer journeys are becoming more complex, often blending digital and human elements to create hybrid customer journeys. In a complete multi-vendor environment, under pressure to deliver improvements at speed and thousands of potential customer scenarios, or test cases, it can be easy to lose control over quality assurance.
Manual regression tests are tedious, laborious, and prone to human error. Every part of the customer experience must be tested and validated under various conditions or test scenarios.
Hammer empowers expert and novice users to efficiently configure stories and test behaviour with hundreds of tests automatically executed in minutes. With automated reporting, teams can swiftly identify problem areas and eliminate defects early in the development process.
Use Cases and Features
Speed up development cycles, meet project milestones and go live with confidence
Continuous updates are a way of life for today’s contact center environments. Product launches, cloud migrations, new voice applications and system upgrades can all put your team – and your infrastructure – under pressure. By simulating real world environments at the scale you require, our automated test functions arms business leaders with information to prevent embarrassing and costly hiccups that affect the customer experience.
Enjoy remote testing capability with comprehensive orchestration APIs
Remotely execute feature testing, regression testing, and integration testing scenarios with the Hammer On-Demand’s API capabilities. Ongoing operational tests can be automated to occur as often as every 5 minutes.
Pinpoint quality issues instantly for rapid fixes
Hammer On-Demand delivers comprehensive reporting to rapidly detect regressive bugs and new defects in addition to tracking project progress. With this functionality, business analysts can classify and prioritize fixes while testing and verifying improvements.
Empower your team to work more effectively
Intelligent reports isolate bugs and regression defects, with release comparison reports that verifying production readiness.
Create a more agile development environment
Leverage the same scripts across feature and regression testing and ongoing management. Operations teams can reuse test cases for production monitoring and alerting.