Maintenance

A support and maintenance package that meets your needs

Green technology

Once you have invested in an Hammer solution, you will want to ensure that it is optimized for your environment. Your questions regarding the software or hardware (if included) will be answered, and any issues will be addressed promptly.

All software sold by Hammer comes with a 90 day warranty. Annual support is available and includes maintenance packages:

  • Support for purchased Hammer software
  • Support for purchased Hammer equipment
  • Additional support options
     

Key Benefits

CC_Man working at helpdesk

Support for purchased software

Phone/email/web incident submission. 
Access to online support:
This customer-only, secure web portal contains downloads, updates, issue review, and updates, knowledge base, as well as FAQs.

Software release upgrades: These software releases include new features and enhancements along with bug fixes. 

Escalation procedures. 
Support center access from 8:00am – 8:00pm E.S.T.

Contact center support

Support for purchased Hammer equipment

All equipment sold by Hammer comes with one year of support.

This standard package includes:
Phone/email/web incident submission.
Access to online support:
This customer-only, secure web portal contains downloads, updates, issue review, and updates, knowledge base, as well as FAQs.
Software release upgrades: These software releases include new features and enhancements along with bug fixes.
Hardware replacement program: Equipment under a hardware maintenance agreement can be returned to Hammer for repair.

Contact Center_helpdesk

Additional support options

We offer additional support options for our OneSight for contact centers, Empirix Network-Wide View and Network Wide View for SS7 Signaling customers:
24 x 7 days access via phone.

Advanced replacement program (Network-Wide View and Network Wide View for SS7 Signaling and performance/Functional Testing Service products only).