Security and Interoperability Testing
Automated VoIP, Contact Center, and UC test capabilities
Use Hammer advanced capabilities to ensure your telecom infrastructure is secure and operates as expected
Use Hammer technology to ensure that every element of your telecommunications infrastructure is working together; Hammer’s testing capability will ensure that end-to-end elements, including Carrier SIP trunking, SBC, IVR, and CTI technologies are all interfacing as they should.
This end-to-end capability ensures that your with Hammer you can validate your business continuity planning and impact analysis compliance for complete confidence.
The Hammer software provides a highly customizable state machine. It allows you to manipulate and validate lower-level VoIP telecommunications messages including SIP INVITE headers, SDP codecs, T.38 fax, video streaming, and SIP Publish and Subscribe.
Highlights
Validate current infrastructure
Prove-in new technologies and architectures
Test business continuity processes
Construct complex negative test scenarios
Use cases and features
Prevent TDoS attacks
Ensure your business and technology is prepared to handle a telephony-denial of service (TDoS) attack. Validate that SBCs are detecting and preventing TDoS attacks.
Validate SIP traffic handling
Ensure your telecommunications equipment can handle malformed SIP traffic.
Test your vendors
Test new vendor software or equipment in the lab before going live.
Improve efficiency
Eliminate the inefficiency and cost of manual interoperability testing. Increase your test case coverage and the frequency of testing.
Read featured articles and publications
Webinar takeaways: 3 things you need to know about DORA
DORA compliance experts from Hammer and Black Box shared insights on the new finance regulation. Hear the top takeaways from this essential event
DORA compliance: Navigating mandated testing requirements
Discover best practice to achieve operational resilience for DORA compliance and mitigate risks through building automated testing frameworks
The forgotten workflow: Optimizing outbound Contact Center testing
While key to enterprises today, outbound contact center testing is rarely done – leading to CX issues. See why and how to get started in this guide
Hammer Edge: Expanding agent experience management to the network edge
The new Hammer Edge solution provides contact centers and partners with total visibility into their endpoint, network, application, and system health
Hammer launches Hammer Edge to extend agent experience management to remote workers and cloud services
Enterprise contact centers and Hammer partners gain the ability to measure and score critical technology services essential to agent experience, acc...
Hammer On-Demand
Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The abi...
Hammer On-Call: security testing
Help your business reduce churn and operational costs, while accelerating digital transformation and extending the value of existing investments with ...
Hammer On-Call: performance testing
A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how ...
OneSight
Learn how OneSight enables operations teams to quickly identify customer-impacting contact center technology issues, and their root cause, across mult...
Test automation and monitoring solutions
Hammer offers a variety of test automation and monitoring solutions for ensuring a quality experience for your remote workforce and customers.
HammerRTC for NICE CXone
Prepare your contact center for a seamless move to the cloud using Nice CXone and ensure your system works as planned.
Visibility into complex multi-vendor Contact Center performance for financial services
Drive customer service innovation, contact center efficiency and adapt to changing customer needs with our automated solutions for financial services.
Empowering Healthcare Providers to Deliver a Consistent and Quality CX
Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".
Evolve Your Utility Contact Center With Hammer
Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected...
Five reasons customers choose Hammer
Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.
Testing: Contact Center Insurance in an Uncertain World
Frequent and targeted testing and monitoring can resolve many issues that otherwise would lower customer service levels.
Voice Biometrics: Pre-deployment test methodologies
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure t...
Top metrics to achieve contact center assurance
For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their conta...
Get the most out of your migration to SIP trunking
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recogni...
The future of IVR customer service assurance
Today’s consumers are more socially aware of products and services and, with customer retention being critical, businesses now face a challenge: How c...