Cloud-based hybrid testing for the real world
To fully optmize customer experience in the modern contact center, a mix of cloud and on-premise technologies is essential. Hammer’s automated testing capability, developed over three decades can simulate both on-premise and cloud technology environments. Only Hammer can give you complete end-to-end insight into how customers interact with your contact center in the real world.
- In the past multi-region test automation was unfeasible due to costly toll charges and complex environment configurations. Hammer is ideally suited for organizations who are looking to:
- Manage call center testing costs by minimizing or eliminating toll charges
- Increase the reliability and quality of test calls
- Measure internal, external and site-to-site user experience