Proactively monitor end-to-end user experience, application performance and system health
Businesses often rely on self-service applications such as websites, IVRs, and chat bots to address common customer inquiries. When designed and implemented properly, these self-service applications can lead to reduced agent staffing costs and improved customer satisfaction. However, poor application performance can quickly erode those benefits.
Download the brochure to discover how your business can benefit from OneSight technology, including how to:
- Improve CX by proactively detecting and isolating customer-impacting communication technology issues
- Reduce operational costs through automated troubleshooting and repair
- Reduce outages and shorten repair times for improved service-level compliance