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Let's explore how Hammer can work for you

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Reduce the cost of failure

Deliver service innovation at speed. Drive higher Customer Satisfaction Scores 

  • Agent Homeworking: Dropped calls, latency and connectivity issues are evident that impact CX, productivity and cost $$ in downtime, lost sales and customer churn 
  • Vendor or Cloud Migration: Need to integrate technologies while also expanding the capacity of your contact center platform 
  • Security & Compliance: Certification required for third-party business process outsourcer 
  • Voice: Customers are on hold for long periods 
  • IVR: Customers become confused, trapped or disconnected in your IVR. Spikes in calls overload the IVR ports causing customers to get busy signals and not connect with your IVR. 
  • Network: Customers are disconnected or experience poor quality of service due to inadequate networking loads or connections between systems. 
  • Omnichannel: New features and upgrades are a constant requirement to keep pace with evolving customer expectations, technologies and changing business requirements 
  • Agent Desktop: Speed and quality fluctuate depending on the software agents run and hardware used 

Get help simplifying the complex

The problems we solve and improvements we help you implement: 

  • Maintain or improve service standards in a rapidly changing market whilst minimizing downtime across the contact center 
  • Continuously meet long-term Service Level commitments 
  • Adopt new generation of contact center capability  
  • Orchestrate seamless, low effort customer interactions 
  • Making service journeys more relevant and easier for your customers 
  • Reduce unnecessary calls, increase self-service and proactive service, reposition live assistance 
  • Invest in service as a brand differentiator 
  • Improve CSAT 
  • Cost management and consolidation  
  • Better serve a hybrid workforce
Frustrated woman in the office

Customer support portal

This is the place to raise a support ticket on new issues or review your open and closed cases.

Our customer portal offers 24/7 online access for customers with active SaaS or term subscriptions, or a maintenance agreement for purchased products. With an active support maintenance contract, you can access all major and minor releases and patches for your products.

Support Portal

Direct contact

Infovista Technologies, Inc.

600 Technology Park Dr., Suite 100
Billerica, MA 01821, USA
Email: info@hammer.com

Virginia skyline
Virginia skyline

Infovista Technologies, Inc.

600 Technology Park Dr., Suite 100
Billerica, MA 01821, USA
Email: info@hammer.com

Infovista SAS

3 rue Christophe Colomb
91300 Massy, France
Email: info@hammer.com

Paris skyline
Paris skyline

Infovista SAS

3 rue Christophe Colomb
91300 Massy, France
Email: info@hammer.com

Infovista FZCO

PO Box 54753
Office 429, 4th Floor, Building 8WB
Dubai Airport Freezone
Email: info@hammer.com

Dubai skyline
Dubai skyline

Infovista FZCO

PO Box 54753
Office 429, 4th Floor, Building 8WB
Dubai Airport Freezone
Email: info@hammer.com

InfoVista Kuala Lumpur
200701017645 (775656-M)

Level 7-05 & 06, Menara LGB
No.1, Jalan Wan Kadir
Taman Tun Dr. Ismail
60000 Kuala Lumpur, Malaysia
Email: info@hammer.com

Beijing skyline
Beijing skyline

InfoVista Kuala Lumpur
200701017645 (775656-M)

Level 7-05 & 06, Menara LGB
No.1, Jalan Wan Kadir
Taman Tun Dr. Ismail
60000 Kuala Lumpur, Malaysia
Email: info@hammer.com