Contact centers are under increasing pressure to deliver a world-class customer experience. As a result, new features and upgrades are a constant requirement to keep pace with evolving customer expectations, technologies and changing business requirements.
The adoption of multiple channels for effective customer engagement and interaction are a given, including voice, chat, email and web. Often, within today’s multi-vendor, distributed contact center environment.
Hammer offers robust test automation and monitoring to ensure success throughout the deployment cycle, from development to pre-deployment to post-production.