Learn from the Top Five Contact Center Cloud Migration Pitfalls
As successful contact center cloud migration is not guaranteed, technical experts discuss best practices to achieve low-risk, high-velocity transformation in complex environments. And how to model and assure consistent CX and spot points of failure.
Ensuring production readiness of the Avaya contact center platform of a leading Spanish financial institution
An urgent enquiry from a Spanish financial institution’s contact center team challenged Hammer to test their new cloud telephony platform two weeks from go-live. Download the case study to explore more of Hammer's capabilities in relation to a real-world financial institution use case.
Today’s consumers are more socially aware of products and services and, with customer retention being critical, businesses now face a challenge: How can providers proactively serve customers while empowering them to use self-service tools and programs? Read our white paper to discover more.