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Learn from the Top Five Contact Center Cloud Migration Pitfalls
As successful contact center cloud migration is not guaranteed, technical experts discuss best practices to achieve low-risk, high-velocity transformation in complex environments. And how to model and assure consistent CX and spot points of failure.
Ensuring production readiness of the Avaya contact center platform of a leading Spanish financial institution
An urgent enquiry from a Spanish financial institution’s contact center team challenged Hammer to test their new cloud telephony platform two weeks from go-live. Download the case study to explore more of Hammer's capabilities in relation to a real-world financial institution use case.
The future of IVR customer service assurance
Today’s consumers are more socially aware of products and services and, with customer retention being critical, businesses now face a challenge: How can providers proactively serve customers while empowering them to use self-service tools and programs? Read our white paper to discover more.