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Learn from the Top Five Contact Center Cloud Migration Pitfalls

As successful contact center cloud migration is not guaranteed, technical experts discuss best practices to achieve low-risk, high-velocity transformation in complex environments. And how to model and assure consistent CX and spot points of failure.

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Ensuring production readiness of the Avaya contact center platform of a leading Spanish financial institution

An urgent enquiry from a Spanish financial institution’s contact center team challenged Hammer to test their new cloud telephony platform two weeks from go-live. Download the case study to explore more of Hammer's capabilities in relation to a real-world financial institution use case.

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The future of IVR customer service assurance

Today’s consumers are more socially aware of products and services and, with customer retention being critical, businesses now face a challenge: How can providers proactively serve customers while empowering them to use self-service tools and programs? Read our white paper to discover more.

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Past events

Call & Contact Center Expo
Convention Center, Las Vegas, USA
Getting efficiency with effectiveness: A guide for contact centers who need both
Online webinar