VoiceWatch

Eliminate up to 95% of contact center downtime

Contact center office
Large building with windows

The cost of contact center outages goes up every year. As many as 80% of unplanned outages are caused by poor planning and are, therefore, preventable. Add to this boardroom pressure to deliver customer satisfaction and it’s no wonder operations teams are under constant pressure to identify and fix downtime, outages and failure.

As contact center complexity increases, so too does the challenge of ensuring seamless service delivery. Detecting and diagnosing problems in a complex, multi-vendor end-to-end production environment isn’t easy.  Each component needs to be tested, not only for its individual functionality, but also its interoperability with the overall environment. 

Traditional tools provide an endless supply of data, reports, and alerts, but cannot always pinpoint the specific issues that lead to outages. VoiceWatch is a cloud-based active monitoring solution that can accurately identify the root cause of issues.  It empowers operations teams to quickly detect, diagnose, and even predict technology failures before they impact customers.

Test. De-risk. Drive service innovation

Key Benefits

Key Benefits

Pinpoint costly issues – and fix them - before your customers do

Key Benefits

Reduce operational costs, while boosting customer satisfaction

Key Benefits

Put your operations team in control with powerful, customizable reporting

Key Features

ELIMINATE UP TO 95% OF DOWNTIME

ELIMINATE UP TO 95% OF DOWNTIME

REDUCE OPERATIONAL COSTS

REDUCE OPERATIONAL COSTS

CONSISTENTLY MEET CUSTOMER SERVICE KPIS

CONSISTENTLY MEET CUSTOMER SERVICE KPIS

PROACTIVELY IDENTIFY PERSISTENT BOTTLENECKS

PROACTIVELY IDENTIFY PERSISTENT BOTTLENECKS

Key materials

VoiceWatch

VoiceWatch detects and diagnoses current and potential technology problems from the public switched telephone network (PSTN) to the IVR application by emul...

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Products

HAMMER VOICE EXPLORER

HAMMER VOICE EXPLORER

HAMMER ON-DEMAND QA TESTING

HAMMER ON-DEMAND QA TESTING

HAMMER ON-DEMAND PERFORMANCE TESTING

HAMMER ON-DEMAND PERFORMANCE TESTING

HAMMER OHM

HAMMER OHM