VoiceWatch
Complete contact center testing and monitoring – Efficient too!
Don’t let contact center testing be time- and resource-consuming. Test early and test often to make sure everything works as expected.
- End-to-End Monitoring: From the carrier to your IVR or IVA all the way to the agent, VoiceWatch monitors the interaction to make sure everything is operating as planned.
- Acoustic Fingerprinting: Using automation to verify that prompts are precisely as expected, VoiceWatch provides effective and efficient solutions, keeping customer experience high and labor costs down.
Just released
Expedited Phone Number Testing: Databanking tests a single test script against multiple phone numbers. One phone line or five thousand, VoiceWatch databanking blasts through all your numbers to ensure your system works as intended.
Learn more about VoiceWatch and how it provides the most effective customer experience solutions in the industry. For information on Hammer testing and monitoring products, view blog information and product resources:
Test. De-risk. Drive service innovation
Key Benefits
Key Benefits
Pinpoint costly issues – and fix them - before your customers do
Unlike traditional tools, VoiceWatch not only monitors the functionality of each individual component of your contact center; it also tracks how it is functioning within the overall system, from the PSTN to the IVR. And your operation team no longer needs to spend time analysing multiple data sources; VoiceWatch pinpoints the problem and alerts the operations team via SMS or email so they can take immediate action to fix it.
Key Benefits
Reduce operational costs, while boosting customer satisfaction
VoiceWatch monitors the availability, accuracy, and performance of network components, voice solutions, and back-end database systems to identify and even prevent downtime, outages and failures. Mean time to repair is reduced, delivering real cost savings and immediate value for your business.
Key Benefits
Put your operations team in control with powerful, customizable reporting
VoiceWatch can be easily customized for each client’s environment. It allows users to set alert thresholds for user experience indicators, execute test scripts 24.7 and schedule test phone calls. It also delivers call results, performance trends and historical summary reports via a web interface, with customizable email or SMS alerts.
Key Features
ELIMINATE UP TO 95% OF DOWNTIME
REDUCE OPERATIONAL COSTS
CONSISTENTLY MEET CUSTOMER SERVICE KPIS
PROACTIVELY IDENTIFY PERSISTENT BOTTLENECKS
Key materials
Products
HAMMER VOICE EXPLORER
HAMMER ON-DEMAND QA TESTING
HAMMER ON-DEMAND PERFORMANCE TESTING
HAMMER OHM
