Outbound calls play a vital role in many organizations today, not only for sales and marketing campaigns, but also as a seamless component of effective customer service, enabling call-backs, automated customer notifications and alerts. In addition, there is a growing trend to use outbound IVR to carry out customer surveys, solicit and process orders. On top of this, outbound calls must meet stringent regulatory requirements such as STIR-SHAKEN to avoid being labelled as spam and blocked.
To ensure that your outbound campaigns run as smoothly as your inbound communications, it is vital to carry out regular testing to monitor voice quality.
The Hammer on Call Outbound Dialing Assurance is a Test-as-a-Service offering that ensures your outbound dialing programs are delivered with the same high quality as your inbound communications.