Hammer Voice Explorer

Our “negative test discovery” feature enables you to quickly identify potential navigation errors, review and optimize the IVR. As a result, you shorten user acceptance testing (UAT) timelines and reduce the time and effort required by QA testers to generate or update test scripts.  

Decrease the time and effort required by QA engineers to document new customer journeys and IVR paths in Self-Service Applications. Edit scripts and store them in regression libraries to increase application coverage and shorten testing cycles. 

By providing IVR inputs such as account number and PIN for a specific caller profile (platinum customer, delinquent customer, etc.), Hammer Voice Explorer discoveries allow QA and UAT teams to identify a persona-driven testing approach for IVR defects quickly. 

Manual testing and verification are often prone to human error and subjective interpretation and lack consistent uniform results. Save time and effort with documenting and confirming existing IVR functionality in legacy contact center platforms by enabling more efficient cloud IVR design and buildout. Discover and document your new cloud IVR to verify its design adherence during functional testing. Automatically generated scripts can then be leveraged post cloud deployment for ongoing regression testing and production monitoring.