
Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX. Machine learning makes this possible by automatically discovering and documenting customer journey test scripts across your entire software development cycle. With results displayed in a single dashboard, you gain an extensive view of service quality across the mobile and digital networks.
With Hammer Voice Explorer, you can:
- Create an interactive visual map of your IVR
- Transcribe IVR prompts to text
- Support DTMF and speech applications
- Pre-set data inputs to navigate the IVR; for
- example, an account number or access code
- Edit IVR utterance before converting to test cases or documentation
- Import test cases into Hammer on Demand QA
- Support negative test discovery mode
Test. De-risk. Drive service innovation
Get the assurance you need in an increasingly uncertain world with Hammer as your testing partner throughout your contact center technology journey.