Hammer Voice Explorer

Optimize IVR customer journeys

Hammer Voice Explorer
Contact center chat

Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX. Machine learning makes this possible by automatically discovering and documenting customer journey test scripts across your entire software development cycle. With results displayed in a single dashboard, you gain an extensive view of service quality across the mobile and digital networks. 

With Hammer Voice Explorer, you can: 

  • Create an interactive visual map of your IVR 
  • Transcribe IVR prompts to text 
  • Support DTMF and speech applications 
  • Pre-set data inputs to navigate the IVR; for 
  • example, an account number or access code 
  • Edit IVR utterance before converting to test cases or documentation 
  • Import test cases into Hammer on Demand QA 
  • Support negative test discovery mode 

Key Benefits

Key Benefits

Reduce test automation development by 80%

Key Benefits

Reduce documentation effort

Key Benefits

Persona driven testing

Key Benefits

Accelerate cloud migrations

Key features

Reduce manual IVR documentation effort

Reduce manual IVR documentation effort

Eliminates manual effort for test case creation

Eliminates manual effort for test case creation

Eliminates the need for manual calling and recording

Eliminates the need for manual calling and recording

Generate scripts automatically for testing and monitoring

Generate scripts automatically for testing and monitoring

Resources

Voice Explorer

Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX.

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Products

HAMMER OHM

HAMMER OHM

HAMMER ON-DEMAND QA TESTING

HAMMER ON-DEMAND QA TESTING

HAMMER ON-DEMAND PERFORMANCE TESTING

HAMMER ON-DEMAND PERFORMANCE TESTING

HAMMER VOICEWATCH

HAMMER VOICEWATCH