The rapid shift to online shopping means your contact center is often the primary touch point for your customers. Helping customers locate a product, make a return, providing pre-purchase product support, and much more. Flexibility and scalability are vital to manage seasonal peaks and respond to demand-driven by marketing campaigns.
With staffing shortages putting retail operations under additional pressure, the reliability of your contact center infrastructure is critical to delivering optimal application performance - even under periods of peak demand. Seasonal traffic peaks could be a nightmare for you and a disaster for your business if your call center is already performing at near-maximum capacity.
Hammer’s winning combination of state-of-the-art automated testing technology and world-class technical expertise takes the pressure off your operations team. We help you create a more agile development environment and ensure you achieve your customer service goals.
Our experts will design a world-class testing plan. That will help you measure network components' availability, accuracy, and performance, voice solutions, and back-end database systems. And run real-life simulations under various peak load conditions to identify degradations or glitches before impacting customers.