Contact center environments are under increasing pressure, from both internal and external factors. Frequent changes to voice-driven services and updates to the voice infrastructure pose significant risk to stability and performance; while market-driven factors such as changes in business hours or customer enquiries add an unpredictable element.
In the past, prohibitive costs meant that it was impossible to carry out performance testing for every scenario. Now, Hammer On-Demand Performance Testing means your team can rapidly create and execute on-demand performance tests whenever they need to, ensuring issues can be fixed before they impact the customer.
Hammer On-Demand Performance Testing means you can now ensure minimum service disruption, by carrying out rapid automated and comprehensive testing for any scenario. From IVR application updates, quarterly voice infrastructure updates, last-minute changes in opening hours or unexpected customer demand, you can quickly simulate scenarios and fix issues before they cause disruption.
Test. De-risk. Drive service innovation
Actively Manage the Risks Associated with Upgrades or New Releases
Ensure consistency of service by simulating scenarios immediately after patching, upgrades, or new releases. Hammer’s on-demand performance testing means you can minimize the risk of unexpected production before updates go live.
Reduce Costs and Unexpected Demands on Resource
Save time and money by drastically reducing the frequency and severity of issues and outages. All-hands troubleshooting efforts will become a rare occurrence. And testing can be carried out remotely, with your Hammer solution located anywhere on the network.
Build a Reputation for World-class Customer Service and Prevent Churn
Improve customer experience, brand reputation and customer retention by finding and fixing issues before they impact customers.