Hammer On-Demand Performance Testing

Performance testing for every scenario

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Contact center environments are under increasing pressure, from both internal and external factors. Frequent changes to voice-driven services and updates to the voice infrastructure pose significant risk to stability and performance; while market-driven factors such as changes in business hours or customer enquiries add an unpredictable element.

In the past, prohibitive costs meant that it was impossible to carry out performance testing for every scenario. Now, Hammer On-Demand Performance Testing means your team can rapidly create and execute on-demand performance tests whenever they need to, ensuring issues can be fixed before they impact the customer. 

Hammer On-Demand Performance Testing means you can now ensure minimum service disruption, by carrying out rapid automated and comprehensive testing for any scenario. From IVR application updates, quarterly voice infrastructure updates, last-minute changes in opening hours or unexpected customer demand, you can quickly simulate scenarios and fix issues before they cause disruption.

Key Benefits

Key Benefits

Actively Manage the Risks Associated with Upgrades or New Releases

Key Benefits

Reduce Costs and Unexpected Demands on Resource

Key Benefits

Build a Reputation for World-class Customer Service and Prevent Churn

Key Features

FLEXIBILITY: CARRY OUT TESTS FROM ANYWHERE, ANYTIME YOU NEED TO

FLEXIBILITY: CARRY OUT TESTS FROM ANYWHERE, ANYTIME YOU NEED TO

AGILITY: CREATE REALISTIC TEST SCENARIOS BEFORE CHANGES GO LIVE

AGILITY: CREATE REALISTIC TEST SCENARIOS BEFORE CHANGES GO LIVE

CONTROL: CREATE, MAINTAIN AND EXECUTE YOUR OWN TEST SCRIPTS

CONTROL: CREATE, MAINTAIN AND EXECUTE YOUR OWN TEST SCRIPTS

REALISTIC: TRAFFIC GENERATED IS REPRESENTATIVE OF YOUR LIVE CUSTOMER TRAFFIC

REALISTIC: TRAFFIC GENERATED IS REPRESENTATIVE OF YOUR LIVE CUSTOMER TRAFFIC

Key materials

Hammer On-Demand

Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The ability ...

Hammer Cloud Platform

Hammer Cloud Platform offers a comprehensive suite of SaaS-based technology that enables test case design and test automation.

Hammer IP

Prevent issues from damaging customer experience and confidently manage implementations with end-to-end pre-deployment testing.

Voice Biometrics: Pre-deployment test methodologies

Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure that u...

Products

HAMMER VOICE EXPLORER

HAMMER VOICE EXPLORER

HAMMER ON-DEMAND QA TESTING

HAMMER ON-DEMAND QA TESTING

HAMMER OHM

HAMMER OHM

VOICEWATCH

VOICEWATCH