Contact Center Assurance
World-class CX starts with Hammer testing your Contact Center
Contact centers are under ever-increasing pressure to a deliver world-class customer experience. New features and upgrades are a constant requirement to keep pace with evolving customer expectations. To achieve all of this within today’s multi-vendor, distributed contact center environment, you need a testing partner you can trust.
Whether it's monitoring a live deployment, testing improvement plans, or seeking the assurance that your contact center can handle peaks in traffic volumes, Hammer's world-class expertise and automated testing technology can help.
Since 1992, Hammer has built a global reputation as the trusted name in testing, with proven contact center test automation and assurance solutions. From pre-launch to post-production we offer the industry’s most extensive end-to-end automated testing portfolio. Our solutions minimize risk, reduce effort and accelerate testing and development, for on-premise, cloud and hybrid environments.
Looking for complete confidence that your contact center launch and system upgrades will go according to plan? Want to take your IVR system to a new level? Need a solution that will assure excellence in managing your day-to-day operations? There’s a Hammer testing and assurance solution that will work for you.
Highlights
IVR testing and end-to-end testing
Omnichannel customer experience
Validation and load testing
Proactive monitoring
Use cases and features
Guarantee quality across your contact center environment
Hammer’s automated contact center and unified communications test capabilities enable end-to-end testing from both the customer and agent perspectives. Automate performance testing, quality assurance/regression testing, security/interoperability testing and more.
Create world-class IVR performance that delights your customers
IVR has a bad reputation, but our ability to emulate real-world scenarios at scale offers the potential to create world-class IVR experiences. Whether you are launching a new system, or upgrading an existing one, our automated testing solutions will speed up the development process. We can emulate both devices and human behavior in labs or in production. We enable you to measure real-world performance against business needs, giving you the metrics you need to ensure the best Customer Experience.
Move towards a more agile development environment
Use best practice methodologies to increase application coverage and reduce test execution times. Leverage our unique expertise to automate Functional and Regression testing and create a more agile development and deployment methodology. Deploy more features, more regularly and pull away from competitors through innovation.
Deploy with confidence your contact center will perform under pressure
All too often, weak areas in your infrastructure only come to light when you are dealing with significant traffic or specific use models put your contact center under pressure. Hammer allows you to perform extensive stress and load performance testing so you can discover and iron out potential areas of vulnerability in advance. Ensure interoperability and interconnect within multi-vendor and hybrid cloud and premise contact center models by simulating real-life scenarios at scale.
Proactive monitoring and fail-safe business continuity planning
Combine the measurement of actual call experience with the tracking and measurement of your technology components that support the user’s transaction. Reduce your mean time to repair (MTTR) by automatically finding the root cause of problems before your customers do. Collaborate real-time to eliminate problems and fix gaps in your failover and disaster recovery planning.