Performance Testing

How well does your Contact Center perform under extreme stress?

Speak to our experts today!

Stressed man working in the office

Use our turnkey performance, and stress testing managed service to find out!

Frequent changes to back-end systems create instability and performance defects. If they fail, customers and agents cannot complete inquiries or payments. This leads to poor CX, customer churn, and lost revenues.

When did you last stress test your contact center environment?

  • Changing vendors for any of the following technologies: SIP, DID, or toll-free carrier; SBC, IVR, CTI, and agent desktop CRM systems
  • Streamline CX Technology Integrations, improve customer satisfaction while expanding the capacity of your contact center platform
  • Ensuring capacity and spikes in demand before peak busy season (open enrollment, Cyber Monday, holidays, tax season, storm season, etc)
  • Migration of communications infrastructure to the cloud
  • Certification of third-party business process outsourcer
  • Regulatory compliance testing of call recording, disaster recovery or other business continuity planning

Evaluate business-critical applications

Uncover unknown complexities and interoperability issues before they negatively impact customer satisfaction, and assure the stability and performance of your communication technologies.

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Industries trust Hammer testing and monitoring solutions

Global banks rely on Hammer, icon
Global banks
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Global healthcare organizations
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Largest insurance companies
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Largest utility companies

Hear from our customers

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We chose Hammer to ensure our operations run at peak performance and with seamless, low-effort customer interactions

Contact Center Operations Manager, Healthcare

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In just two weeks, Hammer told us about a failure. If that alert didn’t get to us, we would have had to fix it in production, causing downtime which would have cost hundreds of thousands if not millions of dollars.

Communications Engineer, Finance

Access premium managed testing service to identify stress-induced issues

Available for every technology implementation, regardless of size. Hammer experienced experts reduce deployment risks, extend value of existing investments, even the smallest deployments:

  • On-demand, end user access to run volume performance tests 
  • Automates bulk call generation for testing Contact Center and UC environments
  • Report's pass/fail, failure step and failure reason
  • Unlimited test scripts and executions. Ability to create, maintain and execute your test scripts. 
  • Expedite ROI. Achieve targeted levels of customer satisfaction, directly impacting brand equity, customer retention, and business revenues.

Get visibility into user experience, application, and network performance with Hammer’s proven methodology. Includes interactions between technology solutions, new and/or existing, from multiple vendors to identify issues and gain confidence that new and existing technology will work as designed.

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Why partner with Hammer?

is lost each year in the U.S. due to poor customer service experiences
of companies believe they deliver superior customer experience, but only 8% of their customers agree
improvement in call response in the average CC results in annual operational savings of $276K
of customers who have a low-effort service experience will buy again from the same company