Contact center performance is moving up the corporate agenda. The link between outstanding customer service and reputation, customer loyalty and revenue generation is now recognized at board level by many companies.
In the past, QA testing was typically resource-intensive and inefficient. As a result, many contact centers struggle with poor testing coverage, long test cycles and marginal test quality. Hammer On-Demand Quality Assurance Testing offers the potential to change that.
With an easy-to-use graphical interface, powerful automated testing capability and comprehensive report capabilities, Hammer On-Demand Quality Assurance Testing is helping some of the world’s leading contact centers transform their quality assurance testing process.
It is now possible to conduct on-demand and frequent performance testing for new IVR application releases, recurring voice infrastructure operating systems, quarterly upgrades of telephony component upgrades – and much, much more.
Test. De-risk. Drive service innovation
Instantly convert existing test scripts
Convert existing test scripts in standard formats (CSV, XML, VXML) directly into a Hammer test script using our Call Transformer feature.
Empower novice and expert users to execute tests in minutes, not hours
You don’t need to be an expert to configure test scripts; our CallMaster Go intuitive, web-based script design application means even non-technical users can automate the testing process. Empower your team to design hundreds of automated tests and execute them within minutes.
Simulate “real-life” IVR scenarios and perform tests in hours, not days
Speed up IVR testing using dynamic data to simulate and test hundreds of scenarios. Our CallMaster Developer feature combines power and flexibility.
Learn global best practices from Hammer’s experts
Hammer professional services have the knowledge and expertise to guide you with test automation QA best practices.