Hammer On-Demand Quality Assurance Testing

Optimize your QA testing process

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Contact center performance is moving up the corporate agenda. The link between outstanding customer service and reputation, customer loyalty and revenue generation is now recognized at board level by many companies.

In the past, QA testing was typically resource-intensive and inefficient. As a result, many contact centers struggle with poor testing coverage, long test cycles and marginal test quality. Hammer On-Demand Quality Assurance Testing offers the potential to change that.

With an easy-to-use graphical interface, powerful automated testing capability and comprehensive report capabilities, Hammer On-Demand Quality Assurance Testing is helping some of the world’s leading contact centers transform their quality assurance testing process. 

It is now possible to conduct on-demand and frequent performance testing for new IVR application releases, recurring voice infrastructure operating systems, quarterly upgrades of telephony component upgrades – and much, much more.

Key Benefits

Key Benefits

Instantly convert existing test scripts

Key Benefits

Empower novice and expert users to execute tests in minutes, not hours

Key Benefits

Simulate “real-life” IVR scenarios and perform tests in hours, not days

Key Benefits

Learn global best practices from Hammer’s experts

Key Features

IMPROVE CX AND UX WITH LESS SERVICE-IMPACTING IVR TECHNOLOGY DEFECTS

IMPROVE CX AND UX WITH LESS SERVICE-IMPACTING IVR TECHNOLOGY DEFECTS

IMPROVE TECHNOLOGY TIME

IMPROVE TECHNOLOGY TIME-TO-MARKET AND EXECUTE MORE USE CASES IN LESS TIME

REDUCE OPERATIONAL TROUBLESHOOTING COSTS

REDUCE OPERATIONAL TROUBLESHOOTING COSTS

QA TESTING PROCESS ALIGNED WITH DEVOPS ORCHESTRATION

QA TESTING PROCESS ALIGNED WITH DEVOPS ORCHESTRATION

Key materials

Hammer On-Demand

Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The ability ...

Hammer Cloud Platform

Hammer Cloud Platform offers a comprehensive suite of SaaS-based technology that enables test case design and test automation.

The future of IVR customer service assurance

Today’s consumers are more socially aware of products and services and, with customer retention being critical, businesses now face a challenge: How can pr...

Voice Biometrics: Pre-deployment test methodologies

Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure that u...

Products

HAMMER VOICE EXPLORER

HAMMER VOICE EXPLORER

HAMMER ON-DEMAND PERFORMANCE

HAMMER ON-DEMAND PERFORMANCE

HAMMER OHM

HAMMER OHM

VOICEWATCH

VOICEWATCH