Contact center performance is moving up the corporate agenda. The link between outstanding customer service and reputation, customer loyalty and revenue generation is now recognized at board level by many companies.
In the past, QA testing was typically resource-intensive and inefficient. As a result, many contact centers struggle with poor testing coverage, long test cycles and marginal test quality. Hammer On-Demand Quality Assurance Testing offers the potential to change that.
With an easy-to-use graphical interface, powerful automated testing capability and comprehensive report capabilities, Hammer On-Demand Quality Assurance Testing is helping some of the world’s leading contact centers transform their quality assurance testing process.
It is now possible to conduct on-demand and frequent performance testing for new IVR application releases, recurring voice infrastructure operating systems, quarterly upgrades of telephony component upgrades – and much, much more.