With migrating contact centers to the cloud, a seamless move is critical to ensure systems work as they always have, while taking advantage of new testing features designed to improve communication and simplify operations when using WebRTC endpoints.
Cloud migration makes once common practice unacceptable, and even what is deemed as basic behavior must be tested at all levels. With more features and functionality in this environment means more testing is needed to confirm agents have the correct customer data passed to them.
HammerRTC virtual agent simulation for Amazon Connect, NiceCXOne, and Genesys Cloud platforms, improve communication and simplify operations when your contact center adjusts to its new cloud future, propelling your business forward.
Learn how HammerRTC for Amazon Connect speeds up, validates, and protects your CX during cloud migrations.
Ensure large-scale testing of platform infrastructure
HammerRTC testing can be used to test the functionality of an entire platform.
Assure contact center performance under peak conditions
Operations running effectively on your largest volume days is as important and easy to manage as your day-to-day interactions.
Interchangeable solutions to optimize your customer journeys
HammerRTC offers solutions that best fit your specific customer needs and experiences.
Improve customer experience and overall data accuracy and efficiency
With satisfied customers being the end goal, HammerRTC allows for real-time data to see where improvement is needed to decrease repeat and abandoned calls, wait times, and IVR issues.
Positively impact CSAT and NPS scores
Performance issues will be detected so outages and downtime disasters do not occur, leaving your customers confident in and loyal to your company.
Single interface to control agent and customer experience
Good interactions from the customer to the agent can be easily seen, managed and controlled in one system.