HammerRTC

Moving your contact center to the Cloud?

Using Amazon Connect, Genesys, NICE CXone, or Kandy, testing just got simpler

Team working at contact center helpdesk
HammerRTC_WebrtcScreenshot

With migrating contact centers to the cloud, a seamless move is critical to ensure systems work as they always have, while taking advantage of new testing features designed to improve communication and simplify operations when using WebRTC endpoints.

Cloud migration makes once common practice unacceptable, and even what is deemed as basic behavior must be tested at all levels. With more features and functionality in this environment means more testing is needed to confirm agents have the correct customer data passed to them.

HammerRTC solutions improve communication and simplify operations when your contact center adjusts to its new cloud future propelling your business forward.

Learn how HammerRTC for Amazon Connect speeds up, validates, and protects your CX during cloud migrations. Register for our live webinar on Sept 14th.

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Master Controller Capability

Key Benefits

Ensure large-scale testing of platform infrastructure

HammerRTC testing can be used to test the functionality of an entire platform.

Assure contact center performance under peak conditions

Operations running effectively on your largest volume days is as important and easy to manage as your day-to-day interactions.

Interchangeable solutions to optimize your customer journeys

HammerRTC offers solutions that best fit your specific customer needs and experiences.

Improve customer experience and overall data accuracy and efficiency

With satisfied customers being the end goal, HammerRTC allows for real-time data to see where improvement is needed to decrease repeat and abandoned calls, wait times, and IVR issues.

Positively impact CSAT and NPS scores

Performance issues will be detected so outages and downtime disasters do not occur, leaving your customers confident in and loyal to your company.

Single interface to control agent and customer experience

Good interactions from the customer to the agent can be easily seen, managed and controlled in one system.

Key Capabilities

Pre-built and open framework enabling Real-Time Communications over the Internet

Pre-built and open framework enabling Real-Time Communications over the Internet

Boost your NPS and CSAT scores with end-to-end testing

Boost your NPS and CSAT scores with end-to-end testing

Bi-directional voice quality scoring from caller through the IVR to agent

Bi-directional voice quality scoring from caller through the IVR to agent

Assurance that agents are getting the right customer data passed along to the endpoints

Assurance that agents are getting the right customer data passed along to the endpoints

More control when using cloud platforms

Assure the platform is operating as expected in all areas of the call flow

Assure the platform is operating as expected in all areas of the call flow

Validate changes, additions, or migrations to the cloud

Validate changes, additions, or migrations to the cloud

Simulate calls to an agent, capturing input values

Simulate calls to an agent, capturing input values

Select individual agents or groups to test all from one view

Select individual agents or groups to test all from one view