A changing landscape
Utility companies face numerous challenges, from changing demands in sustainable energy to increased security requirements and ever-rising costs. In addition, increasing call volumes, the growth of chatbots and other digital channels, the challenges with call center quality in a hybrid work environment, and the rise in customer churn impact customer service.
Empowering our clients to deliver a consistent and quality customer experience
Hammer helps utility companies solve problems with critical, multi-vendor contact center systems and applications related to:
- Service quality
- Compliance and security
- Cloud migration and technology upgrades
- Downtime and outages
- Resilience to maintain service quality during unexpected events
- Operational efficiency
IT and customer service managers trust our real-time monitoring and automated testing capabilities to proactively identify and address issues, minimize downtime, and improve service quality and customer satisfaction.
Proactively identify issues before your customers do!
The landscape of customer service is changing in a big way with the growth of chatbots and other digital channels, a rise in customer churn, and challenges with call quality in a hybrid work environment. Let’s help you to address these challenges with corrective, long-lasting action.
Hammer Free CX Benchmark Assessment
Take advantage of a free 7-day baseline assessment. Get detailed insight into the performance of your contact center to identify and fix issues that could lead to non-compliance.
Experience the Hammer difference
We understand the unique challenges facing this industry. With our modular platform designed specifically for the needs of utility companies, we offer more robust monitoring and reporting capabilities than our competitors. Whether through our on-demand, Software-as-as-Service, or our managed testing services.