Why partner with Hammer?

Partner Program designed to win

Testing and monitoring solutions trusted by enterprises

Team with hands together in the air showing success

Welcome to the Hammer Partner Program 

Learn about becoming a Partner, discuss an opportunity, or sign into our Partner Portal.

Nine out of ten sales are through our partner ecosystem. Partners are critical to winning business and maintaining our position as a global leader in testing and assurance solutions across CX, IVR and digital.

We enable you to differentiate, and:

  • Gain visibility to identify and solve specific customer problems
  • Increase your bottom line and margins
  • Accelerate quote to cash
  • Upsell  and cross-sell new solutions to a wider customer base
  • Unlock clear market opportunities today!

Win and achieve more together

The Hammer Partner Program is how you win business, accelerate quote to cash, maximize ROI, scale growth, sell worldwide, and differentiate —all with a partner you can trust. We’ll help you reach your goals and ensure continued success!

Explore our Partner Program

Recurring revenues

Recurring CX & CCaaS revenues

Scalable sales & support

Scalable sales & support

Incentives & flexible pricing models

Incentives & flexible pricing models

Attractive margin & self-service options

Attractive margin & self-service options

Empower your customers

Prepare for the unexpected

It's time to stress test your customers' contact center environment. Give your customers extra assurance and peace of mind that their contact center technology is in safe hands.

Discover stress testing:

Identify issues before your customer does!

Understand legacy infrastructure and optimize customer channels. Pinpoint any customer journey glitches and fix them before they become an issue.

Discover CX assurance:

Ensure every cloud migration delivers full ROI

Assure cloud migrations with visibility and transparency across multiple vendors and integrations. Test in re-production to ensure that every cloud contact center migration is a success.

Discover cloud migration:

Identify and address potential compliance and risk issues

Your customers can avoid fines, legal action, and reputational damage. So, help ensure compliance with regulatory requirements and mitigate risks associated with contact center operations.

Discover compliance:

Achieve more with Hammer

Reduction in discovery & design
Reduction in deployment time
Increased test coverage
Return on investment

The Hammer difference

Two men looking at screens in the office

Automated CX testing and assurance solutions for business-critical communications, trusted by regulated industries in the most demanding and complex scenarios.

  • Hammer (formerly Empirix) pioneered and continues to lead the market since 1992
  • Validation, compliance, and risk management 
  • Accelerate project delivery and time-to-value
  • Assure your CX project at every step of the customer journey
Explore Further

Training and certification

Training and certification

Partner Portal

Partner Portal

Trusted long-term partnership

Happy team clapping each others hands

Customers rely on Hammer to deliver innovation and differentiate their end-to-end CX. And Partners use our services to assure successful solution delivery, mitigate project risk and reduce time to bill.  

  • Outcome-driven: Optimizing ROI so our partners deliver the best CX for end-users
  • Trusted Partnership: Successfully operate in the most demanding, complex, and regulated scenarios
  • Operational Flexibility: Platform agnostic with cloud, on-premises, and hybrid subscription options
  • Global Capability: Regional teams with extensive industry knowledge to help you achieve 24-hour coverage, regardless of location and complexity

Highly regulated industries trust Hammer

Global banks rely on Hammer, icon
Global banks
Hammer green icon representing healthcare industry
Global healthcare organizations
Hammer green icon representing insurance industry
Largest insurance companies
Hammer icon representing the utility industry
Largest utility companies

Why partner with Hammer?

is lost each year in the U.S. due to poor customer service experiences
of companies believe they deliver superior customer experience, but only 8% of their customers agree
improvement in call response in the average CC results in annual operational savings of $276K
of customers who have a low-effort service experience will buy again from the same company