A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. A turnkey, managed service load testing solution may be a worthwhile investment.
Hammer’s unique combination of customer-agent emulation testing, system monitoring, and passive network monitoring technologies give our clients visibility into user experience and network performance thereby helping them reduce churn, reduce operational costs, accelerate digital transformation, and extend the value of their existing investments.
Download the brochure to learn more on the benefits of adopting Hammer's testing technologies, including the ability to:
- Minimize risk of catastrophic production system issues by identifying them prior to go-live
- Test at peak expected call rates and volumes prior to measure performance before go-live
- Eliminate technology issues that negatively impact corporate image or brand