
With more customer service representatives working from home than ever before, enabling “business as usual” isn’t as easy as giving employees a laptop and headset.
Remote contact center agents are outside the scope of your corporate network, creating an ever-present Quality of Service risk, as well as security and data privacy issues.
Hammer Ohm is an automated voice quality testing and monitoring solution for the work-from-home environment that empowers managers to identify and resolve the quality issues that plague home networks to ensure a high-quality CX.
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Key materials
Hammer Ohm
Test automation and monitoring solutions
Migrating your contact center to the cloud: how to get it right first time
Voice Biometrics: Pre-deployment test methodologies