
With more customer service representatives working from home than ever before, enabling “business as usual” isn’t as easy as giving employees a laptop and headset.
Remote contact center agents are outside the scope of your corporate network, creating an ever-present Quality of Service risk, as well as security and data privacy issues.
Hammer Ohm is an automated voice quality testing and monitoring solution for the work-from-home environment that empowers managers to identify and resolve the quality issues that plague home networks to ensure a high-quality CX.
Test. De-risk. Drive service innovation
Get the assurance you need in an increasingly uncertain world with Hammer as your testing partner throughout your contact center technology journey.