CX products and services to transform your business
Deliver superior customer experiences and digital transformation at scale
Our products and services are designed to bring businesses closer to their customers. They are made to ensure you keep control and enhance your contact center. So, it truly delivers satisfaction, retention, renewals and wallet share.
Who are we creating products for?
For contact centers
Automation and service assurance solutions for your contact center and enterprise.
Voice-driven services are a vital component of high quality customer services. Not only is IVR growing in complexity, but rapid advances in AI-driven voice portals mean that developers are under ever-increasing pressure to rapidly deliver new voice services that function effectively from day one.
Contact center environments are under increasing pressure, from both internal and external factors. Frequent changes to voice-driven services and updates to the voice infrastructure pose significant risk to stability and performance; while market-driven factors such as changes in business hours or customer enquiries add an unpredictable element.
Contact center performance is moving up the corporate agenda. The link between outstanding customer service and reputation, customer loyalty and revenue generation is now recognized at board level by many companies.
This software can be deployed on-prem, in a public cloud or in the Hammer Cloud. This flexibility provides the opportunity to build a test and monitoring architecture that matches the environment experienced by your customers and agents.
The cost of contact center outages goes up every year. As many as 80% of unplanned outages are caused by poor planning and are, therefore, preventable. Add to this boardroom pressure to deliver customer satisfaction and it’s no wonder operations teams are under constant pressure to identify and fix downtime, outages and failure.