Hammer is part of Infovista, the global leader in network lifecycle automation that powers complex intelligent networks to ensure they deliver brilliant user experience, maximizing productivity and efficiency, securely. Thanks to our end-to-end test automation and network and service performance monitoring, assurance and analytics, our solutions deliver the transparency that development, QA, performance, operations, and quality teams need to quickly identify service-impacting issues, and their true root cause, within, and across, networks, services, devices and applications.
The largest contact centers around the world rely on Hammer and its proven technology to guarantee optimal customer experience and business outcomes. Through automated end-to-end testing and assurance solutions that mimic real-world citizen and customer engagement, Hammer ensures its clients deliver high-quality communications across voice, IVR and digital channels.
Hammer solutions play a pivotal role in ensuring excellence in day-to-day operation of more than 250 large enterprises, including 6 of the top 10 global banks, 8 of the top 10 global healthcare organizations and 7 of the top 10 largest insurance companies.
No matter how our leadership is measured—clients, sales, deployment sizes, market share, market growth, global presence, product awards, thought leadership, or industry accolades—we are a cut above the rest.
Integrated solution framework
Hammer monitoring, assurance and analytic solutions are built from an integrated framework that supports data collection, aggregation and mediation, reporting and analysis.
We maintain a three to five year vision while ensuring current offerings meet the needs of today.
Our expertise is applied by world-class service professionals and an award-winning support team. Our industry-leading consultants help you understand and apply best practices.