Mitigate risk with robust verification of business continuity plans
Business continuity planning is vital in today’s world, more unpredictable than ever. It ensures your contact center infrastructure is ready for any circumstance or event that could disrupt the normal day-to-day running of your organization.
Only by robust testing under real-life conditions can you be sure that your business continuity plans are adequate. And will effectively deal with technology failures or sudden disruptions to your communications. Our state-of-the-art, automated testing technology can simulate real-life scenarios to verify every aspect of your contact center environment.
You can select from our complete software-as-a-service (SaaS) capabilities or Hammer on Call (HoC) testing-as-a-service to get an objective measurement of your Business Interruption Planning and Disaster Recovery Impact analysis.
Use cases and features
Carry out a comprehensive audit of the response of your systems to service disruption
Your contact center is likely to be the primary touchpoint for your customers. So, it is vital to constantly review potential scenarios to discover what could go wrong and fix any performance issues. Hammer’s comprehensive automated tested capabilities can identify gaps in system detection, team response and remediation.
Ensure the readiness of your troubleshooting teams
Our testing capability can replicate real-life scenarios and place your system under load, so you can measure your organization’s capability to troubleshoot. Find out if your planning is adequate and analyze potential service disruption issues to ensure your business continuity plans are on sound footing.
Be ready to mobilize your workforce to maintain business as usual
In today’s hybrid work environment, it is vital to ensure your customers can reach agents wherever they are located. And that your agents can access the systems they need to provide service as usual, even in unplanned circumstances.
Trust but Verify
Ensure proper deployment and configuration of redundant systems and procedures by performing an active testing audit and simulation scenarios.