As successful contact center cloud migration is not guaranteed, technical experts discuss best practices to achieve low-risk, high-velocity transformation in complex e
To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.
As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recognition and voice bi
Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions.