eBook

Part Two: Exploring the Full Testing Lifecycle

As contact strategies evolve, meet changing customer expectations

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Depending on your needs, sometimes complete end-to-end testing is the right solution. Other times, issues are more localized. As contact strategies evolve to meet changing customer expectations, this eBook explores the typical voice and non-voice challenges at each lifecycle stage.

With the prevailing dominance of voice, many of the following scenarios originate from the challenges of delivering real-time voice, especially when encoded as SIP traffic:

  • Stage One: from carrier to organization/hosted network
  • Stage Two: IVR Services
  • Stage Three: From routing to the agent desktop
  • Stage Four: From desktop to completion

 

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Download eBook Part Two