State of Contact Center Testing 2023

Team sat at computer

How well-equipped are you to respond to the challenges of economic uncertainty?

We commissioned independent research to explore the issues facing global contact center leaders as we head into a period of economic uncertainty. The research uncovered a picture of leadership and operational teams under pressure to deliver technology innovation against a background of spiraling contact volumes, rising agent churn and insufficient DevOps resources. 

  • Are you about to invest in a technology improvement project, but challenged by insufficient resource to meet key milestones and deliver the anticipated return?
  • Are you struggling to maintain business as usual alongside your change projects?
  • Are you certain that you have the visibility to ensure your contact center performs as intended including tracking the root cause of abandoned calls, web chat, email, messaging & SMS?

The situation doesn’t have to be hopeless. Download our eBook to discover where you sit amongst your competitors and learn how to deliver your technology projects on time even if you’re struggling with limited resource.

Where does contact center testing add value and how?
Read eBook Part 2.

eBook Part Two