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If you invest in journey design, customer service rises and falls on the first milestone, but consistently finding the best outcome with the least effort is hard, especially in volatile times and changing consumer needs.
Will customers remember their service interaction as fast and frictionless or a journey of aggravation and repetition?
On-demand IVR roundtable with the Conversational Design Institute helps you discover the best outcome to:
- Contextualize and match customer needs with the most qualified human or virtual assistance.
- Leverage your IVR system to enable fast and frictionless customer journeys, especially when transitioning your IVR experience from DTMF-based, structured applications to unstructured, 'ask me anything' digital voice.