Data sheet

Voice Explorer

Test and monitor Interactive Voice Response (IVR) performance to identify and resolve issues that could impact CX

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Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX. Machine learning makes this possible by automatically discovering and documenting customer journey test scripts across your entire software development cycle. With results displayed in a single dashboard, you gain an extensive view of service quality across the mobile and digital networks.

Download the data sheet to explore how to solve common problems, significantly reduce test automation development and accelerate cloud migrations. Voice Explorer offers many benefits to your business, including the ability to:

  • Establish automation for your entire Contact Center Lifecycle
  • Ensure a clear picture of what exists
  • Reduce manual IVR documentation effort
  • Set baseline for new work