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Actively test and troubleshoot issues that impact customer experience and productivity

For the first time in recent history, there are more people working remotely than in corporate offices.

Proactively monitor end-to-end user experience, application performance and system health

A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies.

Hammer’s unique combination of customer-agent emulation testing, system monitoring, and passive network monitoring technologies give our clients visibility into user e

Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies.