Resource Library

Testing and Monitoring

Infosheet

Empowering Healthcare Providers to Deliver a Consistent and Quality CX

Cloud migration and compliance are challenging for healthcare providers. Learn how to innovate CX in a world characterized by "business unusual".

Testing and Monitoring

Infosheet

Evolve Your Utility Contact Center With Hammer

Discover how Hammer empowers utility companies to maintain compliance and deliver a consistent and quality customer experience, even during unexpected events.

Testing and Monitoring

Infosheet

Five reasons customers choose Hammer

Find out the top five reasons customers trust Hammer products and add-on services to test their contact centers environments.

Performance Testing

Video

Hammer On-Demand Performance Testing

Don’t leave the reliability of mission-critical communications systems to chance.

Testing and Monitoring

eBook

State of Contact Center Testing 2023

Discover the issues facing global contact center leaders in this period of economic uncertainty and how teams are delivering technology innovation.

Performance Testing

Infosheet

Black Friday and Cyber Monday Readiness Testing

Retailers generate 72% of annual turnover during Black Friday and Cyber Monday, have confidence in your network and system to support peak operations.

Cloud

Video

Is Moving to the Cloud the best decision for improving cx?

Hammer experts discuss whether moving to the cloud is the best decision for your contact center customer experience, with CX today.

Performance Testing

Infosheet

Utilities Storm Readiness Testing

Be prepared. Cover all bases and have confidence in your network to support peak operations and beyond.

Testing and Monitoring

Infosheet

Airlines Storm readiness offer

You can’t plan for the weather, but you can plan for your response. Test your peak capacity, to be prepared.

IVR Testing and Monitoring

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Healthcare Open Enrollment Readiness Testing

Open enrollment season is a critical event for US-based health insurance organizations. Anticipate capacity challenges and demand spikes.

Performance Testing

Infosheet

How to Get University Clearing Ready!

Prepare for your busiest season of the year and grow revenue by ensuring your systems withstand peak demand.

Quality Assurance

Video

How Contact Centres Can Fulfil Their Potential in 2022

John D’Anna talks to CX Today about how Hammer research reveals current challenges contact centers have and how they can overcome them.