For UK travelers, summer 2022 was plagued by widespread flight disruptions and cancellations at airports caused by staff shortages as airlines struggle to keep up with a surge in demand after the COVID-19 pandemic. Regulators insisted Airlines support customers whose flights are cancelled, by offering alternative routes and providing effective communication, as well as paying refunds promptly.
Despite your best intentions, things don't always go according to plan. The need to anticipate new capacity challenges drives the need for more rigorous business continuity planning. Prepare for those unexpected, high impact events, with Hammer.
- IVR monitoring and testing
- Measure end-to-end performance
- Pinpoint areas of risk