AI and technology transforming the customer service landscape

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Gartner’s Outlook on The Rise of Digital-First Consumers

Gartner’s latest report identifies which three technologies will have the biggest impact on customer experience in the next five years

Latest blog articles

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Hammer Partner University supports faster knowledge sharing and bigger deals

Learn how Hammer helps customers to deliver a consistent and quality customer experience with our new Hammer Partner University Level 2 Certification

Rosemary Cormican

Rosemary Cormican

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Five reasons to talk to us at Call & Contact Center Expo next week

Five great reasons that tempt you along to the Hammer-Black Box booth to meet with our technical experts at Call & Contact Center Expo.

Sandie Simms

Contact center office

Stay on target with customer experience

In this blog post, we explore further the importance of customer experience in keeping business goals on target.

Mark Kowal

Hybrid Hammer Cloud

Some post-IAUG thoughts

Find out more on the main discussion points from Avaya International Users Group.

Sandie Simms

Hybrid Hammer Cloud

Customer care takeaways from Frost and Sullivan Mind Exchange

A summary of the discussion around the core tenets of customer care from Frost and Sullivan Mind Exchange in Orlando, FL.

Marc Serra

7 critical steps for planning a successful contact center cloud migration

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But that’s the way we’ve always done it…

We explore the need to question the status quo and embrace new processes to advance in the industry.

Sandie Simms

Hybrid Hammer Cloud

Some post Enterprise Connect thoughts

We share some of the hot topics on offer from this year's Enterprise Connect event.

Mark Kowal

Hybrid Hammer Cloud

Delivering Service Assurance in NFV environments with passive probes

NFV is attracting a lot of attention. We dive into the challenges and approaches of delivering service assurance.

Mark Kowal

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It’s time to unleash MDT!

We explore exciting capabilities MDT brings to the contact center market.

Mark Kowal

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Top 10 metrics to align contact centers with agile methodology and ensure you’re fit for business

Is your contact center utilizing the right metrics to ensure it's fit for business? We explore agile methodology in relation to data and metrics.

Mark Kowal

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Top 5 ways a test automation hero gets his organization ready for end-to-end CTI tests

Don't be daunted by end-to-end CTI tests - we share a few simple rules to reduce the effort and complexity of running tests.

Mark Kowal

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Is your enterprise really protected?

We dive into where encrypted voice traffic is most needed and how this can increase security for your enterprise.

Mark Kowal