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5 MIN READ

Latest story:

The State of Contact Center Testing 2023: Key Insights for Contact Center Leaders

Discover five key insights from our survey which features responses from over 1,000 contact center leaders and view the full report for more insights.

Latest articles

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New Hammer University empowers partners to increase expertise fast!

Win and achieve more with our Partner Program. Get Hammer Level 1 Certified through Hammer University and grow your sales skills and expertise.

Rosemary Cormican

Rosemary Cormican

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Why your Contact Center needs a stress test

How well does your contact center perform under extreme stress? You must regularly test to know exactly all capacity and performance impacting issues

Sandie Simms

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But that’s the way we’ve always done it…

We explore the need to question the status quo and embrace new processes to advance in the industry.

Sandie Simms

Hybrid Hammer Cloud

Some post Enterprise Connect thoughts

We share some of the hot topics on offer from this year's Enterprise Connect event.

Mark Kowal

Hybrid Hammer Cloud

Delivering Service Assurance in NFV environments with passive probes

NFV is attracting a lot of attention. We dive into the challenges and approaches of delivering service assurance.

Mark Kowal

7 critical steps for planning a successful contact center cloud migration

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It’s time to unleash MDT!

We explore exciting capabilities MDT brings to the contact center market.

Mark Kowal

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Top 10 metrics to align contact centers with agile methodology and ensure you’re fit for business

Is your contact center utilizing the right metrics to ensure it's fit for business? We explore agile methodology in relation to data and metrics.

Mark Kowal

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Top 5 ways a test automation hero gets his organization ready for end-to-end CTI tests

Don't be daunted by end-to-end CTI tests - we share a few simple rules to reduce the effort and complexity of running tests.

Mark Kowal

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Is your enterprise really protected?

We dive into where encrypted voice traffic is most needed and how this can increase security for your enterprise.

Mark Kowal

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Top 3 secrets of a test automation hero

For most, test automation can be a challenge. Help optimize your test environment with our 3 top tips.

Sandie Simms

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Top 10 ways to be a test automation hero

Organizations with contact centers need to ensure their customers have a high quality of experience from the beginning. Find out how.

Mark Kowal

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5 contact center KPIs to turn customer frowns upside down

In this blog post, we explore the key contact center KPIs to improve customer experience.

Mark Kowal