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How to Recession-Proof Your Contact Center

Plan for the worst, to get the best

Latest articles

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CCaaS Migrations Aren’t Always Smooth Sailing

The CCaaS transformation trend is in full swing. Yet, many migration projects are stuttering

Charlie Mitchell

Charlie Mitchell

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How to Pinpoint CX Journey Failures and Fix Them Fast

John Flood

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3 Tips for a successful IVR deployment

We explore 3 key tips that will bring you a step closer to successful cloud-based IVR migration.

Mark Kowal

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Top 5 reasons to consider Hammer Cloud Platform for active testing

We explore the top 5 benefits for leveraging HCP for active testing in your contact center or enterprise network

Mark Kowal

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The essentials for improving customer experience quality in a DevOps world

In this blog post, we dive into the requirements for a smooth DevOps adoption and how to improve customer experience quality.

Sandie Simms

7 critical steps for planning a successful contact center cloud migration

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Almost 90% of customers prefer to speak to a live person instead of IVR menu: new study

Need to enhance customer experience during automated communications? We explore new research into customer preferences when it comes to IVR.

Mark Kowal

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DevOps for CX: prevent issues from happening in the first place

Prevent a "Worked Fine in Dev" situation with our DevOps for CX top tips.

Sandie Simms

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DevOps: in a contact center, you say?

In this blog post, we look at the benefits of embracing DevOps for your contact center.

Sandie Simms

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When IVR technology fails…

Dive into quick top tips on how to avoid a poor customer experience with IVR technology.

Mark Kowal

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New global offices to accommodate growth

We have new offices in India and the UK! See more about company growth here.

Marc Serra

Hybrid Hammer Cloud

Safeguard your CX: Testing and monitoring solutions for the enterprise

Don't miss us at Avaya ENGAGE event in Austin, Texas. We'll give exciting presentations on Hammer and much more.

Sandie Simms

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How do you measure virtual hold technology performance?

Get up to speed with the end-to-end capabilities of OneSight transaction monitoring.

Mark Kowal