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Hammer horrors: How to survive Contact Center leaders top 4 fears

Check out these chilling CX tales to see why you should arm your team – or your customers – with Hammer

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AI and technology transforming the customer service landscape

Gartner’s Outlook on The Rise of Digital-First Consumers

Gartner’s latest report identifies which three technologies will have the biggest impact on customer experience in the next five years

Hazel Henderson

Hazel Henderson

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Hammer Partner University supports faster knowledge sharing and bigger deals

Learn how Hammer helps customers to deliver a consistent and quality customer experience with our new Hammer Partner University Level 2 Certification

Rosemary Cormican

Rosemary Cormican

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New Year’s resolutions can be testing…

Assuring your customer experience journeys can feel like a mountain to climb. See how customer experience testing can help.

Sandie Simms

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Cloud and hybrid solutions driving contact center market growth

In this blog post, we see how hybrid and cloud implementations are expected to grow as companies seek cost-effective ways to measure CX.

Sandie Simms

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Frost & Sullivan chooses Empirix for 2019 Best Practice Award

Frost & Sullivan has picked Empirix as the 2019 Best Practice Award for Global Network Test and Monitoring Product Line Strategy Leadership.

Marc Serra

7 critical steps for planning a successful contact center cloud migration

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The cloud enigma: why testing is the critical, final measure

The heart of any successful deployment is how to preserve the customer experience. We see how the cloud addresses this challenge.

Sandie Simms

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Black Friday planning and customer experience

How are you planning for Black Friday this year? We have some customer experience tips below.

Sandie Simms

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Weather-proof your contact center

You may have successfully prepared for natural disasters when you had plenty of advance notice, but what if a storm takes everyone by surprise?

Sandie Simms

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Flooding in the UK: what does it mean for the public and utility companies?

This post is to discuss the extremes in weather we’ve seen the past few months and how this is affecting public and utility companies.

Sandie Simms

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3 Tips for a successful IVR deployment

We explore 3 key tips that will bring you a step closer to successful cloud-based IVR migration.

Mark Kowal

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Top 5 reasons to consider Hammer Cloud Platform for active testing

We explore the top 5 benefits for leveraging HCP for active testing in your contact center or enterprise network

Mark Kowal

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The essentials for improving customer experience quality in a DevOps world

In this blog post, we dive into the requirements for a smooth DevOps adoption and how to improve customer experience quality.

Sandie Simms