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Four things to remember when migrating to Amazon Connect

In this blog discover the four things you must remember when migrating to Amazon Connect

Latest articles

Cloud migration assurance

Migrating your contact center to the cloud? Learn how to avoid the top 5 pitfalls

In this blog post, we dive into how to avoid the top 5 contact center cloud migration pitfalls.

Sandie Simms

Hammer solutions

Claiming back the Hammer brand

To support our business unit dedicated to Contact Center Assurance, we have rebranded Empirix to Hammer!

Marc Serra

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Customer-focused test automation in agile environments

In this blog post, we examine agile testing methodology and how this can scale your business effectively.

Sandie Simms

Contact center office

Stay on target with customer experience

In this blog post, we explore further the importance of customer experience in keeping business goals on target.

Mark Kowal

Hybrid Hammer Cloud

Some post-IAUG thoughts

Find out more on the main discussion points from Avaya International Users Group.

Sandie Simms

7 critical steps for planning a successful contact center cloud migration

Hybrid Hammer Cloud

Customer care takeaways from Frost and Sullivan Mind Exchange

A summary of the discussion around the core tenets of customer care from Frost and Sullivan Mind Exchange in Orlando, FL.

Marc Serra

Office building

But that’s the way we’ve always done it…

We explore the need to question the status quo and embrace new processes to advance in the industry.

Sandie Simms

Hybrid Hammer Cloud

Some post Enterprise Connect thoughts

We share some of the hot topics on offer from this year's Enterprise Connect event.

Mark Kowal

Hybrid Hammer Cloud

Delivering Service Assurance in NFV environments with passive probes

NFV is attracting a lot of attention. We dive into the challenges and approaches of delivering service assurance.

Mark Kowal

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It’s time to unleash MDT!

We explore exciting capabilities MDT brings to the contact center market.

Mark Kowal

Closeup image of office desk with report

Top 10 metrics to align contact centers with agile methodology and ensure you’re fit for business

Is your contact center utilizing the right metrics to ensure it's fit for business? We explore agile methodology in relation to data and metrics.

Mark Kowal

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Top 5 ways a test automation hero gets his organization ready for end-to-end CTI tests

Don't be daunted by end-to-end CTI tests - we share a few simple rules to reduce the effort and complexity of running tests.

Mark Kowal