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Five reasons to talk to us at Call & Contact Center Expo next week

Five great reasons that tempt you along to the Hammer-Black Box booth to meet with our technical experts at Call & Contact Center Expo.

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The State of Contact Center Testing 2023: Key Insights for Contact Center Leaders

Discover five key insights from our survey which features responses from over 1,000 contact center leaders and view the full report for more insights.

Sandie Simms

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New Hammer University empowers partners to increase expertise fast!

Win and achieve more with our Partner Program. Get Hammer Level 1 Certified through Hammer University and grow your sales skills and expertise.

Rosemary Cormican

Rosemary Cormican

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The cloud enigma: why testing is the critical, final measure

The heart of any successful deployment is how to preserve the customer experience. We see how the cloud addresses this challenge.

Sandie Simms

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Black Friday planning and customer experience

How are you planning for Black Friday this year? We have some customer experience tips below.

Sandie Simms

Contact center office

Weather-proof your contact center

You may have successfully prepared for natural disasters when you had plenty of advance notice, but what if a storm takes everyone by surprise?

Sandie Simms

7 critical steps for planning a successful contact center cloud migration

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Flooding in the UK: what does it mean for the public and utility companies?

This post is to discuss the extremes in weather we’ve seen the past few months and how this is affecting public and utility companies.

Sandie Simms

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3 Tips for a successful IVR deployment

We explore 3 key tips that will bring you a step closer to successful cloud-based IVR migration.

Mark Kowal

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Top 5 reasons to consider Hammer Cloud Platform for active testing

We explore the top 5 benefits for leveraging HCP for active testing in your contact center or enterprise network

Mark Kowal

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The essentials for improving customer experience quality in a DevOps world

In this blog post, we dive into the requirements for a smooth DevOps adoption and how to improve customer experience quality.

Sandie Simms

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Almost 90% of customers prefer to speak to a live person instead of IVR menu: new study

Need to enhance customer experience during automated communications? We explore new research into customer preferences when it comes to IVR.

Mark Kowal

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DevOps for CX: prevent issues from happening in the first place

Prevent a "Worked Fine in Dev" situation with our DevOps for CX top tips.

Sandie Simms

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DevOps: in a contact center, you say?

In this blog post, we look at the benefits of embracing DevOps for your contact center.

Sandie Simms