Blog | Hammer

Cloud migration assurance

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Migrating your contact center to the cloud? Learn how to avoid the top 5 pitfalls

In this blog post, we dive into how to avoid the top 5 contact center cloud migration pitfalls.

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Claiming back the Hammer brand

To support our business unit dedicated to Contact Center Assurance, we have rebranded Empirix to Hammer!

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Contact center cloud migration – start with a plan

Migrating a contact center to the cloud is not an easy task. See how the planning stage is vital in successful projects.

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Stay on target with customer experience

In this blog post, we explore further the importance of customer experience in keeping business goals on target.

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Some post-IAUG thoughts

Find out more on the main discussion points from Avaya International Users Group.

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Customer care takeaways from Frost and Sullivan Mind Exchange

A summary of the discussion around the core tenets of customer care from Frost and Sullivan Mind Exchange in Orlando, FL.

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7 critical steps for planning a successful contact center cloud migration

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But that’s the way we’ve always done it…

We explore the need to question the status quo and embrace new processes to advance in the industry.

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Some post Enterprise Connect thoughts

We share some of the hot topics on offer from this year's Enterprise Connect event.

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Delivering Service Assurance in NFV environments with passive probes

NFV is attracting a lot of attention. We dive into the challenges and approaches of delivering service assurance.

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It’s time to unleash MDT!

We explore exciting capabilities MDT brings to the contact center market.

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Top 10 metrics to align contact centers with agile methodology and ensure you’re fit for business

Is your contact center utilizing the right metrics to ensure it's fit for business? We explore agile methodology in relation to data and metrics.

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Top 5 ways a test automation hero gets his organization ready for end-to-end CTI tests

Don't be daunted by end-to-end CTI tests - we share a few simple rules to reduce the effort and complexity of running tests.

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Is your enterprise really protected?

We dive into where encrypted voice traffic is most needed and how this can increase security for your enterprise.

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