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Five reasons to talk to us at Call & Contact Center Expo next week

Five great reasons that tempt you along to the Hammer-Black Box booth to meet with our technical experts at Call & Contact Center Expo.

Latest articles

Working team looking at screen

The State of Contact Center Testing 2023: Key Insights for Contact Center Leaders

Discover five key insights from our survey which features responses from over 1,000 contact center leaders and view the full report for more insights.

Sandie Simms

Team

New Hammer University empowers partners to increase expertise fast!

Win and achieve more with our Partner Program. Get Hammer Level 1 Certified through Hammer University and grow your sales skills and expertise.

Rosemary Cormican

Rosemary Cormican

contact centre breakdown

Are UK Contact Centres on the Brink of Breakdown?

The latest research raises a few eyebrows in the contact centre industry

Sandra Radlovacki

Sandra Radlovacki

Proactive monitoring

‘Contact Centres Are Trapped in a Vicious Cycle’

Hammer President and CEO John D'Anna uncovers how contact centres can react and fulfil their potential in 2022

Sandra Radlovacki

Sandra Radlovacki

Contact center office

What is VoiceWatch, and How Does It Meet Market Needs?

The best way to overcome challenges is by anticipating them. VoiceWatch enables CX teams to do precisely that

Charlie Mitchell

Charlie Mitchell

7 critical steps for planning a successful contact center cloud migration

Cloud migration assurance

Migrating your contact center to the cloud? Learn how to avoid the top 5 pitfalls

In this blog post, we dive into how to avoid the top 5 contact center cloud migration pitfalls.

Sandie Simms

Banking and financial services

Solving Contact Centre Cloud Migration for Financial Institutions

CX Today spoke to Richard Rodwell, Managing Director of Sales and Channels APAC, Hammer

Antony Savvas

Hammer solutions

Claiming back the Hammer brand

To support our business unit dedicated to Contact Center Assurance, we have rebranded Empirix to Hammer!

Marc Serra

Woman speaking on phone

Hammer Launches a Solution to Monitor IVR Experiences

Charlie Mitchell

Charlie Mitchell

Office building

Contact center cloud migration – start with a plan

Migrating a contact center to the cloud is not an easy task. See how the planning stage is vital in successful projects.

Sandie Simms

CC_Working from home

How to monitor UC and contact center remote workforce voice quality without increasing security or privacy compliance problems

As adoption of productivity monitoring tools grows, contact center teams must define how to balance their need for transparency with ethics.

Sandie Simms

Man working at helpdesk

How to monitor call quality without invading the privacy of remote agents

In this post, I explore the relationship between ethics and call quality whose lines have been blurred by the shift to a remote workforce.

Mark Kowal