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Hammer horrors: How to survive Contact Center leaders top 4 fears

Check out these chilling CX tales to see why you should arm your team – or your customers – with Hammer

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AI and technology transforming the customer service landscape

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Gartner’s latest report identifies which three technologies will have the biggest impact on customer experience in the next five years

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Hammer Partner University supports faster knowledge sharing and bigger deals

Learn how Hammer helps customers to deliver a consistent and quality customer experience with our new Hammer Partner University Level 2 Certification

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Contact center cloud migration – start with a plan

Migrating a contact center to the cloud is not an easy task. See how the planning stage is vital in successful projects.

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How to monitor UC and contact center remote workforce voice quality without increasing security or privacy compliance problems

As adoption of productivity monitoring tools grows, contact center teams must define how to balance their need for transparency with ethics.

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How to monitor call quality without invading the privacy of remote agents

In this post, I explore the relationship between ethics and call quality whose lines have been blurred by the shift to a remote workforce.

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7 critical steps for planning a successful contact center cloud migration

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Maintaining business continuity in the face of a pandemic

Get back in control of quality and help you provide the service levels that customers and employees need.

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Legacy contact centers rushing to cloud to support emerging technologies

See how cloud-based contact centers are fuelling growth and saving operating costs.

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Cloud contact center agent count growing by almost 20% annually

The contact center market is growing rapidly. We see how the market is transforming in this blog post.

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Avaya ENGAGE: The 2020 chapter begins

Meet us at Avaya ENGAGE event 2020 where we showcase the latest products and celebrate our longstanding partnership.

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There’s more to contact centers than IVR technology

IVR menus can be a nightmare but there's so much more to contact centers. Find out more in this blog post.

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The ROI of CX testing and monitoring

The complexities of CX testing and monitoring presents a long list of challenges. We explore how to overcome these challenges and improve QoE.

Mark Kowal

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Test automation best practices for DevOps contact center environments

In this blog post, we explore test automation progression and best practices that will give you the most ROI.

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