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Five reasons to talk to us at Call & Contact Center Expo next week

Five great reasons that tempt you along to the Hammer-Black Box booth to meet with our technical experts at Call & Contact Center Expo.

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The State of Contact Center Testing 2023: Key Insights for Contact Center Leaders

Discover five key insights from our survey which features responses from over 1,000 contact center leaders and view the full report for more insights.

Sandie Simms

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New Hammer University empowers partners to increase expertise fast!

Win and achieve more with our Partner Program. Get Hammer Level 1 Certified through Hammer University and grow your sales skills and expertise.

Rosemary Cormican

Rosemary Cormican

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Maintaining business continuity in the face of a pandemic

Get back in control of quality and help you provide the service levels that customers and employees need.

Sandie Simms

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Legacy contact centers rushing to cloud to support emerging technologies

See how cloud-based contact centers are fuelling growth and saving operating costs.

Sandie Simms

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Cloud contact center agent count growing by almost 20% annually

The contact center market is growing rapidly. We see how the market is transforming in this blog post.

Sandie Simms

7 critical steps for planning a successful contact center cloud migration

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Avaya ENGAGE: The 2020 chapter begins

Meet us at Avaya ENGAGE event 2020 where we showcase the latest products and celebrate our longstanding partnership.

Marc Serra

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There’s more to contact centers than IVR technology

IVR menus can be a nightmare but there's so much more to contact centers. Find out more in this blog post.

Mark Kowal

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The ROI of CX testing and monitoring

The complexities of CX testing and monitoring presents a long list of challenges. We explore how to overcome these challenges and improve QoE.

Mark Kowal

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Test automation best practices for DevOps contact center environments

In this blog post, we explore test automation progression and best practices that will give you the most ROI.

Mark Kowal

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New Year’s resolutions can be testing…

Assuring your customer experience journeys can feel like a mountain to climb. See how customer experience testing can help.

Sandie Simms

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Cloud and hybrid solutions driving contact center market growth

In this blog post, we see how hybrid and cloud implementations are expected to grow as companies seek cost-effective ways to measure CX.

Sandie Simms

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Frost & Sullivan chooses Empirix for 2019 Best Practice Award

Frost & Sullivan has picked Empirix as the 2019 Best Practice Award for Global Network Test and Monitoring Product Line Strategy Leadership.

Marc Serra