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Hammer One: Free IVR load testing available for a limited time

Hammer One’s free one-hour load test reveals the IVR issues, integration challenges, and unknown unknowns that impact CX and cost businesses money

Latest blog articles

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Hammer’s CX Health Check Quiz

66% of CX leaders don’t know how their contact centers are performing. With our CX Health Check assessment, you’re better informed and equipped

Dave Kostos

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Mother's day load testing: 3 reasons to start now

For retailers and restaurants, Mother’s Day is one of the busiest times of the year. Make sure you can face the rush with CX load testing.

Dave Kostos

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Avaya ENGAGE: The 2020 chapter begins

Meet us at Avaya ENGAGE event 2020 where we showcase the latest products and celebrate our longstanding partnership.

Marc Serra

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There’s more to contact centers than IVR technology

IVR menus can be a nightmare but there's so much more to contact centers. Find out more in this blog post.

Mark Kowal

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The ROI of CX testing and monitoring

The complexities of CX testing and monitoring presents a long list of challenges. We explore how to overcome these challenges and improve QoE.

Mark Kowal

7 critical steps for planning a successful contact center cloud migration

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Test automation best practices for DevOps contact center environments

In this blog post, we explore test automation progression and best practices that will give you the most ROI.

Mark Kowal

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New Year’s resolutions can be testing…

Assuring your customer experience journeys can feel like a mountain to climb. See how customer experience testing can help.

Sandie Simms

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Cloud and hybrid solutions driving contact center market growth

In this blog post, we see how hybrid and cloud implementations are expected to grow as companies seek cost-effective ways to measure CX.

Sandie Simms

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Frost & Sullivan chooses Empirix for 2019 Best Practice Award

Frost & Sullivan has picked Empirix as the 2019 Best Practice Award for Global Network Test and Monitoring Product Line Strategy Leadership.

Marc Serra

Ready to talk?

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The cloud enigma: why testing is the critical, final measure

The heart of any successful deployment is how to preserve the customer experience. We see how the cloud addresses this challenge.

Sandie Simms

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Black Friday planning and customer experience

How are you planning for Black Friday this year? We have some customer experience tips below.

Sandie Simms

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Weather-proof your contact center

You may have successfully prepared for natural disasters when you had plenty of advance notice, but what if a storm takes everyone by surprise?

Sandie Simms