Resource Library

IVR Testing and Monitoring

White Paper

Voice Biometrics: Pre-deployment test methodologies

Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure that users receive the greatest benefits from this technology, organizations need to the applications for voiceprint enrollment, as well as ongoing fraud detection, to be fast and friction free.

Test Automation

White Paper

10 Tips for developing a powerful end-to-end contact center testing plan

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans. This white paper provides actionable information to ensure you achieve your testing goals.

Quality Assurance

White Paper

Top metrics to achieve contact center assurance

For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their contact centers provide a polished, optimized customer experience.