Resource Library

Performance Testing

Case Study

Contact center readiness: health insurance

Explore how Hammer Cloud Platform successfully delivered a hybrid cloud solution to a leading US healthcare provider.

Cloud

eBook

Migrating your contact center to the cloud: how to get it right first time

There are many reasons to migrate contact centers to the cloud, such as achieving scale, optimizing cost and the introduction of new capabilities, such as those of speed, control, accessibility and security.

Quality Assurance

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Hammer Ohm

Actively test and troubleshoot issues that impact customer experience and productivity with Hammer Ohm™. Empower your organization to deliver a seamless end-to-end customer experience in work-from-home-environments.

Test Automation

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Test automation and monitoring solutions

Hammer offers a variety of test automation and monitoring solutions for ensuring a quality experience for your remote workforce and customers.

Test Automation

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OneSight

Learn how OneSight enables operations teams to quickly identify customer-impacting contact center technology issues, and their root cause, across multiple communication channels.

Performance Testing

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Hammer On-Call: performance testing

A single business-or technology-driven change can pose significant risk to the stability and performance of your contact center technologies. See how Hammer's performance testing-as-a-service solutions can benefit your business in times of change.

Security and Interoperability Testing

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Hammer On-Call: security testing

Help your business reduce churn and operational costs, while accelerating digital transformation and extending the value of existing investments with Hammer's unique combination of testing and monitoring technologies.

Performance Testing

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Hammer On-Demand

Ongoing business or technology-driven change could pose significant risk to the stability and performance of your contact center technologies. The ability to conduct on-demand and frequent performance testing can offer significant benefits.

Test Automation

Data Sheet

Hammer CallMaster

Hammer CallMaster is a sophisticated application used for test development, debug, scheduling, and reporting across the entire testing life cycle.

Test Automation

White Paper

Critical importance of true modeling and runtime capabilities to achieve adequate CX Testing

In today’s agile development space, how do you design and execute feature, regression and performance tests without spending the majority of your time writing and designing test cases and scripts?

Test Automation

White Paper

10 Tips for developing a powerful end-to-end contact center testing plan

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans. This white paper provides actionable information to ensure you achieve your testing goals.

IVR Testing and Monitoring

White Paper

The future of IVR customer service assurance

Today’s consumers are more socially aware of products and services and, with customer retention being critical, businesses now face a challenge: How can providers proactively serve customers while empowering them to use self-service tools and programs?