IVR Testing and Monitoring Infosheet Voice Explorer Test and monitor Interactive Voice Response (IVR) performance with Hammer Voice Explorer to identify and resolve issues that could impact CX.
Cloud Infosheet HammerRTC for AMAZON CONNECT Learn how HammerRTC for Amazon Connect gives you the confidence that your customer’s experience will be maintained during your transition to the cloud.
Testing and Monitoring eBook Part Two: Exploring the Full Testing Lifecycle Exploring The Full Testing Lifecycle
Testing and Monitoring eBook Part One: Automated Contact Center Testing & Monitoring 101 Intending to offer frictionless paths to customer outcomes is undoubtedly the right ambition but needs the support of a clear plan and effective methodology. One that generates actionable insight to customer frustrations combined with an agile approach to fixing things fast.